Nurse Navigator: Patient Access & Care Concierge

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 64,000 - 120,000; Full time

Benefits offered by this job

Competitive pay

Medical benefits

Dental benefits

Vision benefits

Accrued PTO

401(k) with company match

Disability insurance

Life insurance

Parental leave

Company holidays

Recognition programs

Learning & leadership development

Collaborative culture

Job summary

Inizio Engage is hiring a registered nurse to support patient access and case management for prescription therapies. You will coordinate with providers, payers, and patient support programs to ensure timely and compliant treatment progression across the patient journey.

The role emphasizes collaboration, education on benefits and coverage, and proactive problem solving in a virtual or call center environment within the United States.

Qualifications

• Active, unrestricted RN license required.
• 3+ years of clinical nursing experience.
• 3+ years of dermatology or immunology experience preferred.
• 2-5 years of case management and patient support experience.
• Experience in case management, patient access, HUB services, or specialty pharmacy preferred.
• Strong understanding of healthcare systems and patient advocacy.
• Excellent communication and interpersonal skills.
• Ability to manage a patient caseload independently.
• Strong organizational and problem‑solving skills.
• Comfortable working in a virtual or call center environment.

Responsibilities

• Coordinate with healthcare providers, specialty pharmacies, and payers to help patients access medications and understand cost support.
• Serve as the primary contact for patients and caregivers with personalized support throughout treatment.
• Support enrollments into patient support programs with healthcare providers.
• Guide patients through post‑prescription steps including benefits verification and prior authorization.
• Educate on program offerings, insurance processes, disease state, and treatment using approved materials.
• Manage patient cases from referral through therapy initiation with timely, compliant progression.
• Conduct benefits investigations to determine coverage and patient financial responsibility.
• Handle prior authorization and appeals, obtaining plan criteria and tracking requests.
• Identify barriers to therapy and address financial, clinical, and adherence challenges.
• Support medication adherence and ongoing patient engagement through touchpoints.
• Coordinate with providers, pharmacies, and internal teams for seamless care.
• Document all patient interactions and outcomes per program requirements.
• Monitor case progress and resolve complex reimbursement issues as needed.
• Participate in quality initiatives, audits, and continuous improvement efforts.
• Ensure compliance with regulatory and privacy requirements.

Skills

Excellent communication

Interpersonal skills

Organizational skills

Problem-solving

Caseload management

Job description

Inizio Engage is hiring a registered nurse to support patient access and case management for prescription therapies. You will coordinate with providers, payers, and patient support programs to ensure timely and compliant treatment progression across the patient journey.

The role emphasizes collaboration, education on benefits and coverage, and proactive problem solving in a virtual or call center environment within the United States.