NSU00470 - Police Dispatcher (Multi-Hire)

Commonwealth of VA Careers; Norfolk (VA); On-site; USD 43,000 - 53,000; Full time

Job summary

Norfolk State University seeks a Police Dispatcher I to receive and prioritize emergency and non‑emergency calls, dispatch services, and monitor surveillance and communications systems. The role uses VCIN/NCIC and two‑way radios and requires 12‑hour rotating shifts including days and nights.

The successful candidate will be essential personnel, required to report for duty during emergencies, inclement weather, or staffing shortages.

Qualifications

• High School diploma or equivalent
• Ability to obtain Basic Dispatcher certification within one year of hire
• Experience dealing with the public in an office setting
• Skilled in keyboarding and use of Microsoft Office Suite
• Able to work rotating shifts including nights, holidays and weekends
• Must communicate clearly and concisely; interpret policies and procedures

Responsibilities

• Receive and prioritize emergency and non-emergency calls.
• Dispatch appropriate services and monitor surveillance and communication systems.
• Operate VCIN/NCIC systems and two-way radios.
• Work 12-hour rotating shifts including days and nights; essential personnel.

Skills

Keyboarding

Communication

Shift work

Public interaction

Policy interpretation

Office experience

Education

High School diploma

Basic Dispatcher certification

Tools

VCIN/NCIC

Two-way radios

Microsoft Office Suite

Job description

Title: NSU00470 - Police Dispatcher (Multi-Hire)

Hiring Range: $43,000- $53,000

Pay Band: 3

Agency: Norfolk State University

Location: Norfolk State University

Agency Website: WWW.NSU.EDU

Recruitment Type: General Public - G

Job Duties

Job Description Summary
The Dispatcher/Emergency Coordinator I supports campus public safety by receiving and prioritizing emergency and non-emergency calls, dispatching appropriate services, and monitoring communication and surveillance systems. The position operates VCIN/NCIC systems and two-way radios. This is an essential personnel position requiring 12-hour rotating shifts, including days, nights, emergencies, inclement weather, staffing shortages, and mandatory events as needed.
The successful candidate will:

• Prioritize all emergencies and non-emergency calls received and appropriately disseminate request for routine assistance and emergency services.
• Monitor all audio and video surveillance equipment, operate the Virginia Criminal Information Network and the National Crime Information Center computer terminal and two way hand-held radios.
• This position is considered essential personnel which means that the successful candidate will be required to come to work or be called in to work in cases of emergency, inclement weather or other staff shortages on all shifts.

Minimum Qualifications

• Basic knowledge of work activities of a Police Department/Law Enforcement agency.
• Skilled in keyboarding and use of Microsoft Office Suite.
• Ability to work rotating shifts including nights, holidays and weekends.
• Ability to communicate clearly and concisely.
• Ability to interpret policies and procedures.
• Experienced in dealing with the public and working in an office setting.
• Must be able to obtain Basic Dispatcher certification within one year of hire.
• High School diploma or an equivalent combination of education and training that provides the requisite knowledge, skills, abilities and experience.
• Skilled in the use of communication equipment including two-way transmitter, computer systems, and video surveillance equipment.

Additional Considerations

• Previous experience with Law Enforcement regulations to include incident reports and crime classifications.
• Certification as a Certified Emergency Coordinator, or ability to complete course within 6 months or less of employment.
• Previous experience and certification in the Virginia Criminal Information Network (VCIN) and National Crime Information Network systems (VCIN) or ability to obtain certification.
• Previous experience with surveillance equipment.

LIST OF AUTOMATIC DISQUALIFIERS

• Criminal History
  • Conviction of any felony or any crime involving moral turpitude (crimes contrary to justice, honesty, or good morals).
  • Conviction of any Class 1 or Class 2 misdemeanor, including traffic violations, or the Virginia State Law equivalent within the last five (5) years.
  • Any conviction of Domestic Violence, including simple assault against a domestic or partner, spouse, child or parent.
  • Any individual falling into any of the aforementioned criminal history categories, prior to conviction, that enters a plea agreement or other form of sentencing disposition to the reduction of charges will be disqualified from the entry process.
  • Commission of undetected crimes of a serious or repetitive nature.
• Traffic Violations
  • Five (5) or more negative points on a Virginia Operator's License or the equivalent for out of state licenses, and/or two (2) moving violations in any state within the last twelve (12) months.
  • Any conviction of driving under the influence of drugs or alcohol, refusal to take blood or breath test, eluding police, racing, or reckless driving or leaving the scene of an accident within the last five (5) years.
• Drugs
  • Any involvement or use in the sale, distribution, or possession of illegal drugs.
  • Illegal possession of anabolic steroids within the last five (5) years.
  • Illegal possession of marijuana or a derivative thereof within the last twelve (12) months.
  • Illegal possession or use of heroin, cocaine, hallucinogens or any other schedule one (1) or two (2) drug, or any derivative thereof, as defined in the Code of Virginia within the last ten (10) years.

Contact Information

Name: Office of Human Resources

Phone: [phone]

Email: NO EMAILED DOCUMENTS ACCEPTED

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.

DIVERSITY STATEMENT

Norfolk State University is particularly interested in candidates who have experience working with students from diverse backgrounds and a demonstrated commitment to improving access to higher education for all students regardless of background. Candidates must include a diversity statement that reflects their commitment to diversity and inclusion and details their experience working in diversity initiatives and/or with students from underrepresented groups.

Each agency within the Commonwealth of Virginia is dedicated to recruiting, supporting, and maintaining a competent and diverse work force. Equal Opportunity Employer