NPI Technical Instructor — Semiconductor Equipment

Applied Materials; Billerica (MA); On-site; USD 84,000 - 116,000; Full time

Benefits offered by this job

Relocation eligible

Job summary

Applied Materials in Billerica, MA seeks a New Product (NPI) instructor to blend technical instruction with product expertise across PLC/NPI tools. You will learn new chambers, mainframes, and tools for the BU and deliver initial classroom and hands-on training, then train a volume instructor as the tool moves to production.

The role requires project management, training/presentation experience, and semiconductor equipment knowledge.

Qualifications

• Bachelor's degree in engineering, education, or training is required.
• 4 years of professional semiconductor equipment experience required.
• 2 years of formal or informal experience in education, performance based training, or training/presentation delivery to external customers is desirable and required to attain FKA instructional Developer within the first year.

Responsibilities

• Conducts semiconductor equipment training needs assessment by collecting information pertaining to work procedures, work flow, and functional knowledge from the experts; understanding job-specific functions and tasks; maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to training and business unit staff
• Communicates with product groups to obtain current product information for course updates; manages multiple projects of diverse scope and complexity; directs project team members. Represents AGS TS at divisional meetings, external conferences and industry task force activities
• Determines system utilization requirements by researching and testing systems
• Utilizes Technical Publications and System Product Business Groups to maximize technical documentation efficiencies; occasionally develops customized training materials per customer needs; trains others in standard course development process/Instructional System Design (ISD); ensures the correct revisions of product procedures and schematics; identifies and corrects procedural issues with the business unit
• Lead NPI training development projects with minimal support; develops hardware training student guides by identifying and describing information needs; using basic desktop publishing (PowerPoint and Word); submitting initial versions for review; revising and editing final copy
• Maintains safe and healthy training environment by following organization standards and legal regulations; Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems
• Presents technical training in house and at customer sites; conducts training classes by presenting job-specific classroom and hands‑on learning environments and opportunities; manages classroom/lab activities to ensure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned; actively certifies others; establishes new certification requirements; Evaluates training by evaluating effectiveness of training to specific job applications
• Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues.
• Ensures operation of equipment by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; maintaining equipment inventories; evaluating new equipment and techniques
• Maintains quality service by establishing and enforcing organization standards; demonstrates knowledge and understanding of the AGS Training Services organization and operations and the AGS organization; informs customers of additional AGS TS courses/products available; assists Marketing in building customer relationships and selling AGS TS products; analyzes customer issues/needs to determine future training opportunities; deliver training solutions for customer needs
• Maintains technical and instructional knowledge by attending educational workshops, reviewing publications, etc.
• Contributes to team effort by accomplishing related results as needed
• Will require both domestic and international travel (up to 40%).
• Tool Specific Required Experience: P500, Stratus and Apollo
• Qualifications: Bachelor degree in engineering, education, or training; 4 years semiconductor equipment experience; 2 years education/training delivery is desirable

Skills

Training delivery

Communication

Presentation skills

Project management

Microsoft Office

Independent learner

Education

Bachelor degree in engineering, education, or training

If no Bachelor’s degree, 6 years of professional semiconductor equipment experience

Tools

PowerPoint

Word

MS Windows

MS Office Suite

P500

Stratus

Apollo

Job description

Applied Materials in Billerica, MA seeks a New Product (NPI) instructor to blend technical instruction with product expertise across PLC/NPI tools. You will learn new chambers, mainframes, and tools for the BU and deliver initial classroom and hands-on training, then train a volume instructor as the tool moves to production.

The role requires project management, training/presentation experience, and semiconductor equipment knowledge.