Business Program Manager (EMS/NPI)

Foxconn Industrial Internet; Santa Clara (CA); On-site; USD 100,000 - 145,000; Full time

Job summary

Foxconn Industrial Internet in Santa Clara, CA is seeking a highly motivated Business Program Manager (NPI) to serve as the primary liaison between customers and internal cross-functional teams. The role requires strong communication, program coordination, and deep experience with EMS/CM/ODM/JDM environments.

Responsibilities include managing RFQ activities, driving program execution, negotiating contracts and pricing, and coordinating with Sales, Engineering, Operations, and Finance to meet

Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or related field.
• 5+ years of experience in Program Management or Customer Program Management.
• Experience with EMS/CM/ODM/JDM environments and NPI programs.
• Strong customer-facing skills with ability to build trust across levels.
• Experience RFQs, communications, quotations, and business operations processes.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent verbal and written communication.
• Experience with MS Excel and PowerPoint.

Responsibilities

• Serve as the primary point of contact for customers throughout the program lifecycle.
• Build and maintain strong customer relationships through proactive communication and issue resolution.
• Coordinate RFQ activities, gather requirements, track deliverables, and conduct strategies.
• Understand manufacturing processes for cost analysis and pricing negotiation.
• Lead regular customer meetings, status reviews and updates.
• Track milestones, risks, and action items to ensure execution.
• Partner with Sales, Engineering, Operations, Supply Chain, Manufacturing, Quality, and Finance.
• Manage escalations and facilitate conflict resolution while maintaining relationships.
• Drive cross-functional alignment to meet customer requirements.
• Monitor project health and mitigate risks; support growth initiatives.
• Prepare executive-level reports and program updates for stakeholders.

Skills

Program Mgmt

Customer Mgmt

RFQ Processes

Negotiation

Cross-functional

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Position Summary

We are seeking a highly motivated and customer-focused Business Program Manager (NPI) to serve as the primary liaison between customers and internal cross-functional teams. The ideal candidate is a strong communicator with experience managing customer relationships, coordinating RFQ responses, driving program execution, and resolving complex business issues in a fast-paced manufacturing environment.

This role is well suited for someone who combines the relationship-building skills of a customer-facing business professional with the organizational capabilities of a project manager. The successful candidate will have experience working with Contract Manufacturers (CM), Original Design Manufacturers (ODM), or Joint Design Manufacturers (JDM) and be comfortable managing customer expectations while driving internal accountability.

Key Responsibilities

• Serve as the primary point of contact for customers throughout the program lifecycle.
• Build and maintain strong customer relationships through proactive communication and issue resolution.
• Coordinate and manage RFQ (Request for Quote) activities, including gathering requirements, tracking deliverables, ensuring timely submissions, NRE & product cost/quote analysis ,ensuring timely submissions, and conducting RFQ strategies to get the business award.
• Understand manufacturing processes and requirements for cost analysis.
• Contract and pricing negotiation with customers.
• Lead regular customer meetings, status reviews, and business updates.
• Track program milestones, action items, risks, and dependencies to ensure successful execution.
• Partner closely with Sales, Engineering, Operations, Supply Chain, Manufacturing, Quality, and Finance teams to drive customer initiatives.
• Manage customer escalations and facilitate conflict resolution among stakeholders while maintaining positive relationships.
• Drive cross-functional alignment to ensure customer requirements are communicated and executed effectively.
• Monitor project health, identify potential risks, and implement mitigation plans.
• Support business growth initiatives by identifying opportunities to strengthen customer partnerships and improve operational performance.
• Prepare executive-level reports, presentations, and program updates for internal and external stakeholders.

Required Qualifications

• Bachelor's degree in Business, Engineering, Supply Chain, Operations, or a related field.
• 5+ years of experience in Program Management, Customer Program Management, Business Operations, Account Management, or a related role.
• Strong experience in an EMS, CM, ODM, or JDM environment, with direct involvement in NPI programs, customer management, RFQ processes, and manufacturing operation
• Strong customer-facing experience with the ability to build credibility and trust at all organizational levels.
• Experience managing RFQs, customer communications, quotations, and business operations processes.
• Demonstrated ability to manage multiple priorities in a fast-paced environment.
• Exceptional verbal and written communication skills.
• Proven conflict management, negotiation, and stakeholder management capabilities.
• Strong analytical, organizational, and problem-solving skills.
• Proficiency with Microsoft Office Suite, including Excel and PowerPoint.

Preferred Qualifications

• Experience supporting consumer electronics, data center, networking, cloud infrastructure, or technology manufacturing customers.
• Experience managing complex global programs involving multiple functional teams.
• PMP or related project management certification is a plus
• Knowledge of manufacturing, supply chain, and product lifecycle management processes.
• Bilingual proficiency in Chinese and English highlypreferred.

Job location: Santa Clara, CA

Pay range: $100,000- $145,000