NPI Program Lead: Cross-Functional Delivery & Growth

Flint Hills Resources; Fremont (CA); On-site; USD 85,000 - 100,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement plan

Paid vacation

Job summary

Koch Industries is seeking an NPI Program Manager to lead customer programs and portfolios, coordinating across functions to translate requirements into executable plans and ensure on-time delivery and profitability.

The role focuses on governance, risk management, and performance optimization, with collaboration across account management, engineering, quality, supply chain, and sales. A strong business and analytical mindset, plus stakeholder influence, are essential.

Qualifications

• Bachelor's degree in a related field or equivalent experience.
• 2+ years leading programs or cross-functional initiatives.
• Strong ability to influence without direct authority and manage risk.

Responsibilities

• Lead cross-functional execution of customer programs and projects, managing priorities, milestones, risks, dependencies, and decisions to ensure successful delivery of customer and business objectives.
• Serve as the primary program leader and internal customer advocate, aligning customer priorities, contractual commitments, and business objectives with operational capabilities and resources.
• Establish and maintain program governance, including customer reviews, executive business reviews, escalation management, action tracking, performance reporting, and recovery planning.
• Translate customer demand, forecasts, program changes, and strategic priorities into coordinated plans that support delivery, quality, responsiveness, and profitable growth.
• Identify, assess, and mitigate risks while facilitating timely, data-driven decision-making to prevent impacts to customer experience or business performance.
• Develop and maintain program plans, dashboards, performance metrics, and communication processes that provide visibility, accountability, and execution discipline.
• Partner with commercial and operational leaders to support strategic account planning, identify growth opportunities, improve forecast accuracy, and protect profitability.
• Monitor and improve key performance indicators, including on-time delivery, quality, responsiveness, customer satisfaction, and program profitability.

Skills

Cross-functional leadership

Financial acumen

Analytical skills

Stakeholder management

MS Office

Education

Bachelor's degree in Business, Engineering, Supply Chain, Operations, or related field

Tools

ERP/MRP systems

BI tools

Dashboards

Job description

Koch Industries is seeking an NPI Program Manager to lead customer programs and portfolios, coordinating across functions to translate requirements into executable plans and ensure on-time delivery and profitability.

The role focuses on governance, risk management, and performance optimization, with collaboration across account management, engineering, quality, supply chain, and sales. A strong business and analytical mindset, plus stakeholder influence, are essential.