NPI Logistics Lead: Field Ops & Lab Support

Meta; Aurora (IL); On-site; USD 138,000 - 196,000; Full time

Job summary

Meta's Infrastructure Business Operations Support team is seeking an experienced Logistics Operations Lead to own NORAM NPI and lab support for introducing new hardware across field logistics.

You will collaborate with Hardware Engineering, field operations, and supply chain to ensure receiving, staging, storage, kitting, and distribution are ready from day one, while standardizing processes and driving continuous improvement.

Qualifications

• Bachelor's degree in Logistics, Supply Chain, Operations Management, Industrial Engineering, or a similar field, or equivalent practical experience
• 8+ years of experience in logistics, supply chain operations, or technical site services within a data center, large-scale infrastructure, or a comparable industrial environment
• 8+ years of experience in managing inventory control processes, including cycle counting, reconciliation, and asset tracking across distributed locations
• Experience leading cross-functional projects involving third-party logistics providers, infrastructure teams, and internal stakeholders
• Experience developing and managing operational metrics and KPIs to drive performance accountability and continuous improvement
• Experience with supply chain processes spanning procure-to-pay, including business process mapping, gap analysis, and requirements documentation

Responsibilities

• New Product Introduction (NPI) execution
• Own field logistics readiness and execution for NPI — ensuring new hardware platforms can be received, inspected, stored, kitted, and distributed reliably from day one of ramp
• Serve as the on-site logistics point of contact during first-article receipt, qualification builds, and pilot ramps
• Detect and resolve material flow, packaging, labeling, and handling issues before they scale
• Establish material handling, staging, and storage requirements for new products, including special handling considerations
• Drive standardization across sites once a product transitions from introduction to steady-state
• Design and run operational readiness reviews (ORRs) as gate checks before new-product field execution begins
• Drive after-action reviews (AARs) after each ramp, capturing lessons learned and feeding systematic process improvement
• Partner with Hardware Engineering, DCE/SiteOps, ENS, DCC, and supplier/CM teams to translate new product requirements into executable field logistics plans

Skills

Cross-functional collaboration

Operational metrics

Procure-to-pay

Inventory control

Data analysis platforms

Education

Bachelor's degree in Logistics / Supply Chain / Operations Management

Tools

Logistics management systems

Data analysis platforms

Inventory management software

Job description

Meta's Infrastructure Business Operations Support team is seeking an experienced Logistics Operations Lead to own NORAM NPI and lab support for introducing new hardware across field logistics.

You will collaborate with Hardware Engineering, field operations, and supply chain to ensure receiving, staging, storage, kitting, and distribution are ready from day one, while standardizing processes and driving continuous improvement.