NPI Engineering Program Manager – Reverse Logistics

Amazon Lab126; Sunnyvale (CA); Hybrid; USD 148,600 - 201,100; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon Lab126 is seeking an Engineering Program Manager in the Hardware Service Engineering team to define customer-facing and internal strategies for warranty and returns services of new complex devices. You will own repair cost-models, screening, and tooling development to support repair activities globally.

The role requires cross-functional collaboration to drive serviceability improvements, assess product designs for repairability, and enable efficient deployment of service strategies

Qualifications

• 5+ years of product or program management, product marketing, business development or technology experience.
• Bachelor's degree in mechanical engineering or equivalent.
• Experience with end to end product delivery.

Responsibilities

• Own the overall repair service cost-model and changes to the cost-model due to risk and plan of record changes.
• Define customer return screening and repair strategy for warranty and remorse returns.
• Develop repair processes and tooling to support repair activities for a variety of products.
• Assure successful implementation into global and regional support strategies.
• Review HW designs during key build phases and ensure tooling and service solutions meet requirements for product support, warranty costs and product launch schedule.
• Define spare part requirements and expected usage.
• Develop programs to reduce the need for new spare parts through refurbishment of previous used parts and for improvements on warranty costs.
• Develop repair processes for continued improvements on efficiency and reduced complexity in the operations.

Skills

Product/Program management

Cross-functional leadership

Data & AI technologies

Reverse Logistics

Design for Serviceability

Education

Bachelor's degree in mechanical engineering or equivalent

Job description

Amazon Lab126 is seeking an Engineering Program Manager in the Hardware Service Engineering team to define customer-facing and internal strategies for warranty and returns services of new complex devices. You will own repair cost-models, screening, and tooling development to support repair activities globally.

The role requires cross-functional collaboration to drive serviceability improvements, assess product designs for repairability, and enable efficient deployment of service strategies