Norwegian E‑commerce Support Specialist — Bonus & Relocation

Employers from Greece; United States; Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive Monthly Salary

Monthly Performance Bonus

Fully Paid Training

Fully Paid Relocation Package ( Flight

Health Insurance

Private Health Insurance

2 Extra Salaries Per Year

Job summary

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking E-Commerce Support Specialist to ensure top-notch service for Norwegian-speaking customers. You will handle inquiries across email, chat, and phone, guiding buyers through product details, orders, returns, and payments.

The role emphasizes thorough CRM use, collaboration with departments, and staying updated on promotions and product lines to improve the overall shopping experience.

Qualifications

• Fluency in Norwegian and English (written and spoken).
• Prior experience in customer service or e-commerce is advantageous.
• Strong enthusiasm for e-commerce and awareness of online shopping trends.
• Exceptional communication skills with a focus on customer satisfaction.
• Experience with customer support applications and CRM systems is a plus.
• Ability to work independently in a fast-paced setting.
• Strong organizational and analytical skills with attention to detail.

Responsibilities

• Deliver exceptional customer support to Norwegian-speaking clients through email, chat, and phone.
• Assist customers with inquiries related to product details, order processing, returns, and payments.
• Resolve customer complaints and issues with professionalism and efficiency.
• Process customer orders from start to finish accurately.
• Stay current on product offerings, promotions, and procedures.
• Collaborate with other departments to enhance the customer service experience.
• Maintain records of customer interactions in the CRM system for follow-up.

Skills

Norwegian language

English language

Customer service

E-commerce awareness

Communication skills

Tools

CRM systems

Job description

Patrique Mercier Recruitment By Nellie is seeking a Norwegian-speaking E-Commerce Support Specialist to ensure top-notch service for Norwegian-speaking customers. You will handle inquiries across email, chat, and phone, guiding buyers through product details, orders, returns, and payments.

The role emphasizes thorough CRM use, collaboration with departments, and staying updated on promotions and product lines to improve the overall shopping experience.