Northeast Zone Operations Lead - Field Excellence

Siemens Healthineers AG; United States; On-site; USD 71,000 - 98,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Paid time off

Job summary

Siemens Healthineers in the United States is seeking a Zone Operations Lead to oversee field resources and drive end-to-end planning in a dynamic service environment. You will coach and train Customer Service Coordinators, ensure quality and process adherence, and partner with CCC-Ops and Workforce Management to balance workloads.

You should have 2–5 years in customer-related roles, strong Excel and data analytics skills, and the ability to translate expert knowledge for broader audiences.

Qualifications

• 2–5 years of experience in a customer-related role in a fast-paced environment.
• Translate expert knowledge to non-experts and tailor messages to target groups.
• Finds the right level of advice quantitatively and qualitatively using suitable media.
• Has a realistic perspective on individual skills and competencies.
• Enthusiastic about observing others to improve and develop.
• Proficient in Microsoft functions, Excel is a MUST.
• Some Data Analytics knowledge.
• Strong communication skills.

Responsibilities

• Supporting the E2E planning for the allocation and deployment of field resources in a highly dynamic environment.
• Develops and delivers training and education programs aimed at increasing the skill set of the Customer Service Coordinators, provides quality & process assurance oversight
• Performs CCC-Ops functions as staffing warrants and/or redistributing team daily workload based on staffing and volume in conjunction with Workforce Management.
• Ability to understand the situational leadership model and apply appropriately.
• Ability to proxy for managers in business processes and RSM interactions.
• Systematically applies statistical and/or logical techniques to describe and illustrate, condense, and recap, and evaluate data.
• Proactively seeks opportunities for improvements and may define and suggests strategies for implementation.

Skills

Customer service

Communication

Excel

Data analytics

Presentation skills

Coaching

Job description

Siemens Healthineers in the United States is seeking a Zone Operations Lead to oversee field resources and drive end-to-end planning in a dynamic service environment. You will coach and train Customer Service Coordinators, ensure quality and process adherence, and partner with CCC-Ops and Workforce Management to balance workloads.

You should have 2–5 years in customer-related roles, strong Excel and data analytics skills, and the ability to translate expert knowledge for broader audiences.