Global Customer Service Ops Leader

Siemens Healthineers AG; Elkhart (IN); Sur place; USD 82 000 - 137 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long-term and short-term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Résumé du poste

Siemens Healthineers is seeking a Manager of Customer Services Operations to oversee onsite installation, service, maintenance, and modification of equipment at customer locations. You will lead a team of Customer Service Engineers, manage escalations, and collaborate cross-functionally to ensure service excellence.

The role requires an AA/AS degree or equivalent, 2–5 years of leadership and customer service experience, and willingness to travel domestically and internationally; strong

Qualifications

• Associate degree or equivalent combination of education, training and experience.
• 2–5 years of field service, customer service operations, leadership, or related experience preferred.
• Demonstrated ability to lead teams, manage priorities, and deliver high levels of customer service.

Responsabilités

• Serve as the primary customer liaison for operational matters including troubleshooting, escalations, reporting, and communications.
• Demonstrate a strong customer-focused approach with professional, timely, and effective support.
• Lead and manage a team of Customer Service Engineers, including performance management, scheduling, and coaching.

Connaissances

Leadership

Customer service

Communication

Team management

Formation

Associate degree

Description du poste

Siemens Healthineers is seeking a Manager of Customer Services Operations to oversee onsite installation, service, maintenance, and modification of equipment at customer locations. You will lead a team of Customer Service Engineers, manage escalations, and collaborate cross-functionally to ensure service excellence.

The role requires an AA/AS degree or equivalent, 2–5 years of leadership and customer service experience, and willingness to travel domestically and internationally; strong