COMMUNITY BASED SERVICES ADVOCATE

Ywca Central Massachusetts Inc; Worcester (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

YWCA Central Massachusetts in Worcester, MA is seeking a Community Based Service Advocate to provide crisis intervention, advocacy, counseling, and education to victims of domestic violence, promoting healthy, non-violent relationships in the community. This full‑time role runs Monday–Friday, 8:30 am–4:30 pm.

Responsibilities include risk assessment, shelter referrals, community outreach, data entry, and maintaining confidential records, with a focus on collaboration with schools and local

Qualifications

• High school diploma or equivalent; DV advocacy experience preferred.
• Experience in crisis intervention and victim services.
• Experience with diverse populations and community resources.
• Familiarity with criminal justice processes; high-risk case understanding preferred.

Responsibilities

• Provide crisis intervention and advocacy to DV victims in community and agency settings.
• Assess high-risk clients and facilitate access to shelter and related services.
• Build partnerships with schools, community groups and faith-based organizations for collaboration and education.
• Deliver educational presentations on healthy relationships and DV topics.
• Promote non-violent relationships and address factors condoning intimate partner violence.
• Maintain confidential client records per agency policies.
• Collect statistics for funding and reporting.
• Attend agency meetings and trainings.
• Maintain and update community resource contacts.
• Adhere to agency policies and procedures.
• Other duties as assigned by the Manager.

Skills

Multilingual

Cultural sensitivity

Collaboration

Professional boundaries

Active listening

Written and verbal communication

Community resources

Data entry

Public speaking

Education

High School Diploma

Tools

Data entry software

Job description

Job Details

Job Location: YWCA Central Massachusetts - Worcester, MA 01608
Education Level: High School
Salary Range: $20.00 - $21.50
HourlyTravel Percentage: Negligible
Job Shift: Day
Job Category: Nonprofit - Social Services
Job Title: Community Based Service Advocate
Department: Domestic Violence
Reports to: Manager of DV Services
Effective Date: January 2025
Schedule: Monday through Friday, 8:30 am - 4:30 pm
Remote Position: No

Job Summary

As a Community Based Service Advocate, you will provide critical services to victims of domestic violence to include crisis intervention, advocacy, counseling, and education, with a focus on promoting healthy, non-violent relationships within the community.

Supervisory Responsibilities

None

Duties/Responsibilities

• Provide crisis intervention services and individual/group advocacy to victims of domestic violence in both community and agency settings
• Assess and identify high risk clients, facilitating access to shelter and related services
• Develop and maintain strong partnerships with schools, community organizations and faith-based groups to support collaborative efforts and provide community education
• Deliver educational presentations and training on topics such as health relationships, child abuse, bullying, teen dating violence, and domestic violence
• Promote community wide attitude shifts towards healthy, non-violent relationships and address factors that condone intimate partner violence
• Maintain accurate and confidential client records in compliance with agency policies
• Collect and maintain require statistics for funding and reporting purposes
• Attend agency meetings, in service trainings, and community education events
• Maintain and update community resource contacts to support clients
• Adhere to all YWCA and related agency policies and procedures
• Other tasks as assigned by the Manager

QualificationsRequired Skills/Abilities

• Multi-lingual / Bilingual preferred.
• Experience working with diverse populations and understanding of cultural sensitivities
• Proven ability to collaborate effectively with professionals and teams
• Strong ability to maintain professional boundaries and client confidentiality
• Empathetic, non-judgmental, and skilled in active listening
• Excellent written and oral communication skills
• Familiarity with community resources and networks
• Proficient in computer skills, including data entry and documentation
• Public speaking experience, with the ability to engage diverse groups of all ages preferred

Education and Experience

• Knowledge and experience in domestic violence advocacy, crisis intervention, and victim services.
• Familiarity with criminal justice processes and an understanding of high-risk cases in domestic violence situations.
• Experience working with diverse populations and understanding of cultural sensitivities.
• Experience working with community resources and collaboration with law enforcement agencies is highly preferred.

Physical Requirements

• Prolonged periods sitting at a desk and working on a computer.
• Ability to lift presentation supplies up to 50 lbs for outreach events