North America Tech Support & Partner Trainer

MyQ, spol. s r.o.; Nederland (CO); On-site; USD 50,000 - 70,000; Full time

Job summary

MyQ, spol. s r.o. is seeking a Customer Support Specialist for North America to deliver outstanding technical support to partners across the Americas.

You will handle technical requests, coordinate with the MyQ America team, and provide remote assistance and installations in customer environments. The role includes preparing documentation, certifying partners, and contributing to continuous technical development of the MyQ America team.

Qualifications

• Experience providing technical support to partners or customers.
• Ability to diagnose and troubleshoot technical issues.
• Familiarity with remote assistance and installation workflows.

Responsibilities

• Provide pre-sales and post-sales technical support to partners in the Americas.
• Coordinate with MyQ America team members to resolve technical requests.
• Offer remote assistance and manage installations in customer environments.
• Prepare technical documentation and knowledge base articles.
• Certify and train partners in the North American market.

Skills

Customer support

Technical support

Pre-sales support

Job description

MyQ, spol. s r.o. is seeking a Customer Support Specialist for North America to deliver outstanding technical support to partners across the Americas.

You will handle technical requests, coordinate with the MyQ America team, and provide remote assistance and installations in customer environments. The role includes preparing documentation, certifying partners, and contributing to continuous technical development of the MyQ America team.