North America Service Manager – Technical Support

Trioliet; Wisconsin; On-site; USD 70,000 - 90,000; Full time

Job summary

Trioliet is seeking a motivated Service Manager for the USA. The role involves providing technical support to our dealer network and customers, with responsibilities including service training and installation assistance.

Ideal candidates will have a strong technical background, excellent communication skills, and a customer-focused mindset, as they will bridge the gap between our European technical team and U.S. clients. The position requires approximately 50% travel across the region.

Qualifications

• Strong technical understanding of mechanical and electrical systems.
• Ability to effectively communicate with clients and technical teams.
• Willingness to travel across the USA.

Responsibilities

• Provide technical support via phone, email, and on-site visits.
• Organize service and product training for dealers.
• Assist with installation and startup of machines.
• Log service calls and follow up on issues.

Skills

Strong technical background (mechanical/electrical)

Excellent communication skills

Independent and customer-focused mindset

Job description

Trioliet is seeking a motivated Service Manager for the USA. The role involves providing technical support to our dealer network and customers, with responsibilities including service training and installation assistance.

Ideal candidates will have a strong technical background, excellent communication skills, and a customer-focused mindset, as they will bridge the gap between our European technical team and U.S. clients. The position requires approximately 50% travel across the region.