North America Service Operations Leader

TikTok USDS Joint Venture; Seattle (WA); On-site; USD 105,000 - 193,000; Full time

Job summary

TikTok USDS Joint Venture LLC is seeking a Product Operation Manager to lead North America service strategy and build end-to-end service processes for the US market. You will ensure consistent service standards across online and offline channels, support pre-sale to post-sale operations, and drive training and capabilities for a fast-growing portfolio of consumer services.

The role emphasizes cross-functional collaboration, rapid iteration, and a strong focus on consumer experience, quality, and

Qualifications

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Responsibilities

• Oversee operational management of North America hotline services, including hotline center quality and self-service capability growth.
• Analyze and manage daily consumer feedback to drive product quality improvements and experiential optimizations.
• Prepare and manage service capabilities during new product launches for North America, including training and technical readiness.
• Coordinate with RD and other departments to address consumer upgrade issues across channels and improve product quality.
• Manage product repair and on-site service operations, including supplier onboarding, repair centers, and returns/exchanges.

Skills

Leadership

Negotiation

Teamwork

Service operations

Education

Bachelor's degree or higher

Tools

Self-service platforms

Job description

TikTok USDS Joint Venture LLC is seeking a Product Operation Manager to lead North America service strategy and build end-to-end service processes for the US market. You will ensure consistent service standards across online and offline channels, support pre-sale to post-sale operations, and drive training and capabilities for a fast-growing portfolio of consumer services.

The role emphasizes cross-functional collaboration, rapid iteration, and a strong focus on consumer experience, quality, and