North America Regional Customer Success Leader

Pigment; San Francisco (CA); On-site; USD 220,000 - 250,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision insurance

401(k)

PTO

Job summary

Pigment is seeking a Regional Customer Success Lead for North America to guide and grow a regional CS team, mentoring Customer Success Managers and creating scalable processes. You will partner with Sales, Professional Services, Partners, and Product to maximize customer outcomes and drive retention and expansion.

You will develop executive relationships, lead adoption initiatives, and help shape Pigment’s roadmap with customer insights in a fast-growing SaaS environment.

Qualifications

• Experience leading SaaS customer success teams.
• Ability to engage senior stakeholders effectively.
• Excellent presentation and storytelling for executives.
• Strong strategic thinking and data-driven decision making.
• Proven track record in driving adoption and value realization.

Responsibilities

• Lead and coach Customer Success Managers to strengthen relationships and grow accounts.
• Partner with Sales, Professional Services, Partners, and Product to align customer strategies.
• Work hands-on with teams to manage implementations and adoption.
• Develop trusted advisor relationships with customer executives and sponsors.
• Define and track KPIs for the team and accounts, and drive outcomes.
• Identify expansion opportunities and drive business value across customers.
• Contribute to community and thought leadership through events and content.
• Collaborate with Product to influence vision and customer experience.

Skills

Customer Success Leadership

Executive relationship building

Clear communication

Strategic analytics

SaaS deployment experience

Team coaching

Job description

Pigment is seeking a Regional Customer Success Lead for North America to guide and grow a regional CS team, mentoring Customer Success Managers and creating scalable processes. You will partner with Sales, Professional Services, Partners, and Product to maximize customer outcomes and drive retention and expansion.

You will develop executive relationships, lead adoption initiatives, and help shape Pigment’s roadmap with customer insights in a fast-growing SaaS environment.