Customer Success Lead

Pigment; San Francisco (CA); On-site; USD 220,000 - 250,000; Full time

Benefits offered by this job

Stock options

Medical/dental/vision insurance

401(k)

PTO

Job summary

Pigment is seeking a Regional Customer Success Lead for North America to guide and grow a regional CS team, mentoring Customer Success Managers and creating scalable processes. You will partner with Sales, Professional Services, Partners, and Product to maximize customer outcomes and drive retention and expansion.

You will develop executive relationships, lead adoption initiatives, and help shape Pigment’s roadmap with customer insights in a fast-growing SaaS environment.

Qualifications

• Experience leading SaaS customer success teams.
• Ability to engage senior stakeholders effectively.
• Excellent presentation and storytelling for executives.
• Strong strategic thinking and data-driven decision making.
• Proven track record in driving adoption and value realization.

Responsibilities

• Lead and coach Customer Success Managers to strengthen relationships and grow accounts.
• Partner with Sales, Professional Services, Partners, and Product to align customer strategies.
• Work hands-on with teams to manage implementations and adoption.
• Develop trusted advisor relationships with customer executives and sponsors.
• Define and track KPIs for the team and accounts, and drive outcomes.
• Identify expansion opportunities and drive business value across customers.
• Contribute to community and thought leadership through events and content.
• Collaborate with Product to influence vision and customer experience.

Skills

Customer Success Leadership

Executive relationship building

Clear communication

Strategic analytics

SaaS deployment experience

Team coaching

Job description

Join Pigment: The AI Platform Redefining Business Planning

Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data, and processes in one intuitive platform, with AI agents that work alongside every team, from Finance to HR, to build, adapt, and align strategic plans in real time.

Founded in 2019, Pigment is one of the fastest-growing SaaS companies globally, passing $100M in ARR in 2026 and doubling revenue for the second year in a row. Industry leaders like Unilever, Uber, Anthropic, Snowflake, and Siemens use Pigment every day to make better-informed decisions and navigate any scenario with confidence.

In October 2026, we raised a $250M Series E at a $2.3B valuation, bringing our total funding to $650M+. Today we’re a growing team of 700+ across Paris, London, New York, Toronto, San Francisco, and Austin, and we’ve been named a Visionary in the Gartner® Magic Quadrant™ for Financial Planning Software two years running.

At Pigment, we take smart risks, celebrate bold ideas, and challenge the status quo - all while working as one team. If you’re driven by innovation and ready to make an impact at scale, we’d love to hear from you.

As the Regional Customer Success Lead for North America, you’ll play a pivotal role in helping our customers achieve lasting success with Pigment while mentoring and empowering a team of talented Customer Success Managers. This is an opportunity to help lead and shape a growing regional team while developing broader markets.

What You’ll Do:

• Lead and coach the team: Guide, coach, and support Customer Success Managers to strengthen relationships, deliver business value, and drive account growth.
• Collaborate across teams: Partner with Sales, Professional Services, Partners, and Product to align strategies and deliver a seamless customer experience. Share insights and feedback to inform Pigment’s roadmap and go-to-market approach.
• Get hands-on: Work alongside your team to manage implementations and ensure customers realize the full value of Pigment with strong adoption.
• Build executive partnerships: Establish trusted advisor relationships with customer executives and sponsors, driving advocacy, satisfaction, and long-term success.
• Drive measurable outcomes: Define and track KPIs for your team and accounts, creating and executing plans that deliver results. Ensure consistent execution of the customer journey, from onboarding through renewals. Navigate escalations with professionalism, building trust with senior stakeholders and internal teams.
• Expand business impact: Partner across customer organizations to uncover new use cases, drive expansion, and maximize business value.
• Build community and thought leadership: Contribute to Pigment’s customer community through events, content, and best-practice sharing.
• Shape the product: Develop deep product expertise and collaborate closely with Product to influence vision, roadmap, and customer experience.

Who You Are:

• Empathetic, empowering leader: You inspire your team while living Pigment’s values: Thrive Together, Never Settle, Go For It, and Be Real, Be Humble.
• Executive relationship builder: Proven ability to engage senior stakeholders and build trusted, long-term partnerships.
• Strong communicator and presenter: Skilled at simplifying complex solutions and delivering compelling presentations to executives.
• Strategic and analytical: Able to define goals, measure progress, and use data to drive better customer outcomes.
• Deployment expertise: Experienced in implementing SaaS platforms across organizations and driving long-term adoption.
• Adaptable and resilient: Thrive in a fast-paced, high-growth environment with evolving priorities.
• Collaborative problem-solver: Bring curiosity, creativity, and a strategic mindset to customer challenges and cross-functional work.

What We Offer:

• Competitive base salary and variable compensation (SF: $220,000 - 250,000)
• Stock options, so you have a stake in Pigment’s growth
• Medical/dental/vision, 401(k), PTO
• Brand new offices in major cities including New York, Austin, San Francisco, and Toronto
• High-end equipment (based on stock/availability)
• One company offsite every year

How We Work:

• Champion our Customers: We lead with empathy, solve what matters, and deliver clarity in a complex world to make our Customers heroes in their organizations.
• Thrive Together: We can only win as a team. We are all founders and do the right thing for our peers, Pigment customers, partners, and the planet.
• Never Settle: We aim to become the best at what we do by delivering with rigor and ambition every day. Delivering means building a passionate Pigment community.
• Go For It: We are biased towards action. Every action leads to learning, and these learnings get us one step closer to our mission.
• Be Real, Be Humble: We are generous with our feedback, open to change our views, and we approach it with empathy knowing everyone is trying to do the best for Pigment.

$220,000 - $250,000 a year

We conduct background checks as part of our hiring process, in accordance with applicable laws and regulations in the countries where we operate. This may include verification of employment history, education, and, where legally permitted, criminal records. Any checks will be conducted lawfully prior to formal employment contracts being signed, with candidate consent, and information will be treated confidentially.

Pigment is an equal opportunity employer. We believe diversity is a strength and fosters innovation. We are committed to enabling everyone to feel included and valued at the workplace. All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, social origin, or any other characteristic protected by applicable laws. We may process your personal data in accordance with our HR Data Protection Notice.