North America eCommerce Growth Leader

Vertiv Corporation; Westerville (OH); On-site; USD 110,000 - 150,000; Full time

Job summary

Vertiv Corporation seeks an eCommerce Business Manager for North America to drive growth strategy, operations, and commercial execution across digital channels. You will align product, sales enablement, marketing, and customer experience to accelerate revenue and improve online engagement.

You will lead cross-functional teams, develop performance metrics, and partner with multiple stakeholders to translate strategic priorities into actionable plans, shaping the ecommerce roadmap for the Services

Qualifications

• Bachelor’s degree in business, supply chain, engineering or related field; MBA preferred.
• 10+ years in service parts, aftermarket, supply chain or strategic roles with 3–5 years in leadership.
• Proven ability to develop and execute strategy across regions or global markets.
• Strong track record of revenue and margin growth in B2B/B2C settings.
• Deep understanding of parts planning, inventory optimization, and distribution design.
• Excellent executive communication and presentation skills.

Responsibilities

• Develop and own North America eCommerce growth strategy aligned with services and product objectives.
• Identify opportunities to grow online revenue via assortment, customer acquisition, pricing, and retention.
• Establish KPIs for revenue, conversion, AOV, CAC, and profitability.
• Collaborate with Sales, Marketing, Engineering, and Services to execute go-to-market strategies.
• Lead governance and cadence to monitor performance and drive accountability.
• Drive cross-functional transformation and continuous improvement.
• Own online parts and service portfolio strategy including pricing and roadmap.
• Monitor product performance and optimize content, data quality, and customer journeys.
• Develop executive-level reporting on performance and strategic initiatives.

Skills

Strategic thinking

Cross-cultural influence

Commercial acumen

Change management

Data-driven decisions

Executive presence

Stakeholder management

Financial modeling

Leadership

Education

Bachelor's degree in business/related field

MBA preferred

Job description

Vertiv Corporation seeks an eCommerce Business Manager for North America to drive growth strategy, operations, and commercial execution across digital channels. You will align product, sales enablement, marketing, and customer experience to accelerate revenue and improve online engagement.

You will lead cross-functional teams, develop performance metrics, and partner with multiple stakeholders to translate strategic priorities into actionable plans, shaping the ecommerce roadmap for the Services