North America Ecommerce Director — Growth & Experience

kate spade new york; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401 (K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York seeks a Director of North America Ecommerce to lead revenue, conversion, and brand experience across four sites (Retail U.S., Outlet U.S., Retail Canada, Outlet Canada). Own end-to-end strategies and partner with Merchandising, Marketing, Creative, Analytics, and Technology to drive growth.

Build and lead a high-performing team. Requires 8+ years in ecommerce leadership within retail or luxury, strong analytics, and experience with Salesforce Commerce Cloud and GA4.

Qualifications

• 8+ years of progressive ecommerce leadership experience within retail, fashion, luxury, or consumer brands.
• Demonstrated success managing a high-volume ecommerce business with accountability for commercial performance and financial results.
• Deep expertise in ecommerce merchandising, digital customer experience, promotional strategy, analytics, and omnichannel retail.
• Experience with Salesforce Commerce Cloud (Demandware), Google Analytics (GA4), content management systems, A/B testing platforms, and digital merchandising tools.
• Proven ability to influence cross-functional stakeholders and lead complex initiatives within a matrixed organization.
• Strong analytical, strategic thinking, and problem-solving skills with the ability to translate data into business actions.

Responsibilities

• Own the North America ecommerce business across four sites with accountability for revenue, conversion, profitability, and customer engagement.
• Define and execute onsite merchandising, promotional, content, and customer journey strategies.
• Partner with Creative and Marketing to develop digital storytelling aligned with brand priorities.
• Lead cross-functional collaboration and ensure flawless execution of site launches and promotions.
• Establish and monitor KPIs; analyze customer behavior and market trends to drive growth.
• Build, coach, and develop a high-performing ecommerce team and foster a culture of accountability.

Skills

Ecommerce leadership

Cross-functional leadership

Data-driven decision making

Strategic thinking

Education

Bachelor’s degree or equivalent

Tools

Salesforce Commerce Cloud

GA4 / Google Analytics

Content management systems

A/B testing platforms

Job description

Kate Spade New York seeks a Director of North America Ecommerce to lead revenue, conversion, and brand experience across four sites (Retail U.S., Outlet U.S., Retail Canada, Outlet Canada). Own end-to-end strategies and partner with Merchandising, Marketing, Creative, Analytics, and Technology to drive growth.

Build and lead a high-performing team. Requires 8+ years in ecommerce leadership within retail or luxury, strong analytics, and experience with Salesforce Commerce Cloud and GA4.