Ecommerce Operations Assistant - Canada (Fashion Brand)

Tapestry; New York (NY); On-site; USD 41,000 - 44,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity/maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York Canada ecommerce team seeks an Assistant to support day-to-day ops, site health, product launches, promotions, and content updates to deliver a best-in-class Canadian shopping experience.

You will collaborate with US teams, manage catalog and merchandising, and ensure accurate pricing and messaging across sites; strong analytics and cross-functional partnering are essential.

Qualifications

• 2+ years' experience in Ecommerce, Digital Merchandising, Site Operations, or Digital Marketing.
• Experience with Salesforce Commerce Cloud or another ecommerce platform.
• Experience with Google Analytics (GA4) or similar analytics tools.
• High level of proficiency in Microsoft Excel and Microsoft Office.
• Highly organized with exceptional attention to detail and the ability to manage multiple priorities.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to collaborate across cross-functional teams in a fast-paced retail environment.
• Passion for fashion, digital commerce, and delivering exceptional customer experiences.
• Bilingual in English and French (Canadian French) is preferred.

Responsibilities

• Execute the daily operations of the Kate Spade Canada ecommerce site.
• Support the Director in delivering the Canadian ecommerce business plan through flawless execution of site updates, product launches, promotions, and seasonal campaigns.
• Monitor daily business performance, escalating opportunities or issues impacting customer experience or sales.
• Manage product lifecycle activities, including catalog maintenance, product launches, product categorization, and assortment updates.
• Execute site merchandising strategies that support seasonal priorities, promotional events, and inventory productivity.
• Maintain product attribution and category structure to support navigation, search optimization, and customer discovery.
• Partner with Merchandising and Buying teams to understand assortment strategies, delivery schedules, and inventory priorities.
• Execute promotional setup and content updates within Salesforce Commerce Cloud.
• Support homepage, navigation, landing page, and campaign updates in partnership with Marketing and Creative teams.
• Ensure promotional messaging and pricing are accurate and consistent across the Canadian sites.
• Perform daily QA across desktop and mobile experiences to ensure site accuracy, functionality, and a premium customer experience.
• Identify and troubleshoot site issues related to products, promotions, pricing, content, navigation, and checkout.
• Partner with Technology and Operations teams to resolve issues quickly and effectively.
• Prepare weekly and monthly reporting on key business metrics including traffic, conversion, sales, top sellers, and promotional performance.
• Monitor site performance and customer behavior to identify opportunities for optimization.
• Conduct competitive benchmarking and share recommendations that improve the Canadian customer experience.
• Collaborate with CRM, Marketing, Buying/Planning, and US Ecom teams to ensure successful execution of business initiatives.
• Support SEO and onsite search optimization efforts.
• Assist with testing initiatives and validate results following implementation.
• Participate in special projects supporting growth of the Canadian ecommerce business.

Skills

Ecommerce experience

Digital merchandising

Site operations

Digital marketing

Excel proficiency

Analytical skills

Communication skills

Cross-functional collaboration

Fashion/digital commerce passion

Tools

Salesforce Commerce Cloud

Google Analytics GA4

Excel

Job description

Kate Spade New York Canada ecommerce team seeks an Assistant to support day-to-day ops, site health, product launches, promotions, and content updates to deliver a best-in-class Canadian shopping experience.

You will collaborate with US teams, manage catalog and merchandising, and ensure accurate pricing and messaging across sites; strong analytics and cross-functional partnering are essential.