Senior Luxury Retail Leader

Tapestry, Inc.; Commerce (CA); On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Kate Spade New York in Commerce, California, is seeking a Client & Service Expert to lead a boutique sales team, nurture client relationships, and drive monthly performance. You will model the selling environment, coach staff, and ensure brand standards are upheld in every customer interaction.

The role requires luxury retail management experience, strong leadership and communication skills, and the ability to analyze selling reports and respond to trends.

Qualifications

• Minimum 3 years management experience in luxury retail
• College degree preferred
• Prior luxury goods experience preferred

Responsibilities

• Oversee development of clientele and build relationships
• Develop business-driving initiatives to attract repeat or new customers
• Ensure associates utilize client books through reviews
• Ensure clientele standards and thank-you note policy compliance
• Ensure all associates complete the sales training program
• Model and coach selling environment and training processes

Skills

Sales Leadership

Client Relationships

Team Coaching

Retail Analytics

Communication

Education

3+ years luxury retail management

College degree preferred

Tools

Excel

Word

Outlook

Job description

Kate Spade New York in Commerce, California, is seeking a Client & Service Expert to lead a boutique sales team, nurture client relationships, and drive monthly performance. You will model the selling environment, coach staff, and ensure brand standards are upheld in every customer interaction.

The role requires luxury retail management experience, strong leadership and communication skills, and the ability to analyze selling reports and respond to trends.