North America Delivery Leader & Revenue Growth

Flowable; United States; On-site; USD 180,000 - 260,000; Full time

Job summary

Flowable, a leading provider of intelligent process and case automation solutions, seeks a strategic Head of Delivery Management for North America to turn signed engagements into delivered revenue. You will oversee staffing, execution, and financials, driving utilization and gross margin across the US delivery team and consultants.

You will build and govern processes, forecast demand, and lead end-to-end delivery with a focus on scalable, repeatable workflows.

Qualifications

• 10+ years in professional services or consulting with responsibility for revenue, utilization and margin of a delivery organization.
• Experience leading people through team leads; you have managed team leads and can line-manage professionals.
• Enough technical depth to discuss scope, effort, risk and architecture, without being the most technical person in the room.
• Track record of designing and running recruiting, staffing and controlling processes, not only following them.
• Comfort working in a matrix with daily collaboration across CSM, Sales, Product and executives in the US and at our Zürich headquarters.
• Based in the United States, with willingness to travel to customers across the US as required and a few trips a year to headquarters in Zürich, Switzerland.
• Exposure to intelligent automation, BPM, case management, low-code or workflow orchestration is a plus.
• Experience in regulated industries such as financial services, insurance or telecommunications is a plus.

Responsibilities

• Run delivery as one practice and turn signed outcomes into delivered revenue.
• Lead the US Delivery Team Lead and delivery consultants, ensuring the practice hits revenue and utilization targets.
• Own staffing, execution, financials and the revenue outcome of engagements.
• Develop and maintain processes for recruiting, workforce development, capacity management, and project controls.
• Forecast demand, allocate consultants, and manage budget, burn, margin and invoicing per engagement.
• Productize recurring work into offerings and define scope and effort to enable faster proposals.
• Deliver monthly delivery reports with backlog, chargeability, revenue, GP1/GP2 and delivery health.

Skills

People leadership

Staffing & recruiting processes

Stakeholder collaboration

Technical credibility

Budget & revenue awareness

Travel flexibility

Job description

Flowable, a leading provider of intelligent process and case automation solutions, seeks a strategic Head of Delivery Management for North America to turn signed engagements into delivered revenue. You will oversee staffing, execution, and financials, driving utilization and gross margin across the US delivery team and consultants.

You will build and govern processes, forecast demand, and lead end-to-end delivery with a focus on scalable, repeatable workflows.