Head of Enterprise Customer Success – Americas

United States Digital Space LLC; Bastrop (TX); On-site; USD 140,000 - 180,000; Full time

Job summary

Starlink is seeking a Manager, Starlink Customer Success (Americas) to lead a team of Customer Success Managers, Leads and Specialists across the United States, Canada and Latin America. You will drive revenue growth, maintain strategic relationships, and oversee renewals, escalations, and opportunities across markets and currencies.

The role is a player-coach position requiring coaching, strong operational discipline, and close partnership with Sales, Channel, Finance, Tax, Engineering,

Qualifications

• Experience leading customer-success or account-management teams.
• Proven ability to grow revenue and manage key accounts.
• Strong forecasting, budgeting, and cross-functional coordination.

Responsibilities

• Lead, hire, and develop Customer Success Managers, Leads, and Specialists across the Americas.
• Grow revenue across an existing book of enterprise resellers.
• Identify opportunities to expand Starlink use across hardware, service, data, and products.
• Develop forecasts with confidence on close/slip timelines and reasons.
• Coordinate with Sales, Finance, Tax, Engineering, Ops, Support, and Logistics to advance opportunities.

Skills

Team leadership

Cross-functional collaboration

Forecasting & analytics

Revenue growth management

Customer relationship management

Job description

Starlink is seeking a Manager, Starlink Customer Success (Americas) to lead a team of Customer Success Managers, Leads and Specialists across the United States, Canada and Latin America. You will drive revenue growth, maintain strategic relationships, and oversee renewals, escalations, and opportunities across markets and currencies.

The role is a player-coach position requiring coaching, strong operational discipline, and close partnership with Sales, Channel, Finance, Tax, Engineering,