Enterprise Customer Success Manager - Americas Growth

United States Digital Space LLC; Redmond (WA); On-site; USD 140,000 - 190,000; Full time

Job summary

Starlink is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller team across the United States, Canada, and Latin America. You will manage Customer Success Managers, Leads, and Specialists and drive revenue growth in the Americas book.

This player-coach role requires coaching, developing high performance teams, and staying close to key customers to seize growth, renewal, and escalation opportunities while aligning with regional sales and finance partners.

Responsibilities

• Lead, hire, and develop a team of Customer Success Managers, Leads, and Specialists across the Americas
• Grow revenue across an existing book of enterprise resellers
• Help the team identify and close opportunities for customers to expand their use of Starlink across hardware, service, data, and products
• Build hardware and service forecasts that leadership can rely on, with a clear view of what will close, what may slip, and why
• Develop a clear view of performance and growth opportunities across the United States, Canada, and Latin America while accounting for differences between markets
• Work through billing, tax, payment, capacity, logistics, and activation issues when they are blocking revenue
• Partner with Sales, Channel Sales, Finance, Tax, Engineering, Operations, Support, and Logistics to move customer opportunities forward
• Align closely with regional Sales and Channel Sales teams so resellers hear a clear and consistent message on Starlink growth priorities
• Identify recurring issues that slow growth and work with the right teams to resolve them at scale

Job description

Starlink is seeking a Manager, Starlink Customer Success (Americas) to lead the enterprise reseller team across the United States, Canada, and Latin America. You will manage Customer Success Managers, Leads, and Specialists and drive revenue growth in the Americas book.

This player-coach role requires coaching, developing high performance teams, and staying close to key customers to seize growth, renewal, and escalation opportunities while aligning with regional sales and finance partners.