Customer Quality Resolution Specialist

Dicastal North America; Greenville (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

Dicastal North America is seeking a quality-minded professional to own customer complaint resolution and containment. You will drive cross-functional root-cause analyses, implement corrective actions, and generate 8D and related reports to standards.

Ideal candidates have 3–5 years in manufacturing quality with NA customer exposure, familiarity with IATF16949/ISO9001, and willingness to be based in North America.

Qualifications

• 3-5 years in manufacturing quality with NA customer interactions.
• Experience handling on-site complaints and containment actions.
• Familiarity with 8D, 5Why and quality improvement closures.

Responsibilities

• Serve as primary contact for Dicastal NA customer complaints and follow through to resolution.
• Lead containment, sorting, and on-site actions to minimize impact.
• Coordinate root cause analyses with engineering and quality teams.
• Prepare 8D, 5P and other required reports per customer standards.
• Ensure timely closure and maintain strong customer relationships.

Skills

Quality management

Customer interaction

Root cause analysis

On-site problem solving

Communication

Education

Bachelor's degree or above in Quality Management or related field

Tools

8D process

5Why analysis

IATF16949/ISO9001 knowledge

Job description

Dicastal North America is seeking a quality-minded professional to own customer complaint resolution and containment. You will drive cross-functional root-cause analyses, implement corrective actions, and generate 8D and related reports to standards.

Ideal candidates have 3–5 years in manufacturing quality with NA customer exposure, familiarity with IATF16949/ISO9001, and willingness to be based in North America.