US Customer Quality & Experience Lead

LMI Aerospace, Inc.; Saint Charles (MO); On-site; USD 80,000 - 120,000; Full time

Job summary

LMI Aerospace, Inc. is seeking a dynamic Quality Customer Satisfaction Manager to lead and continuously improve the quality experience for our US customers.

In this strategic role you will be the primary interface between our organization and key customers regarding quality performance and satisfaction. You will collaborate with Operations, Engineering, Program Management, Supply Chain and Customer Support to strengthen long‑term relationships and drive effective resolution of concerns.

Qualifications

• Customer-focused approach to quality

Responsibilities

• Lead and continuously improve the quality experience delivered to our US customers.
• Interface between the organization and key customers regarding quality performance and satisfaction.
• Collaborate with Operations, Engineering, Program Management, Supply Chain, and Customer Support to strengthen long-term customer relationships.

Skills

Customer focus

Quality management

Interpersonal communication

Job description

LMI Aerospace, Inc. is seeking a dynamic Quality Customer Satisfaction Manager to lead and continuously improve the quality experience for our US customers.

In this strategic role you will be the primary interface between our organization and key customers regarding quality performance and satisfaction. You will collaborate with Operations, Engineering, Program Management, Supply Chain and Customer Support to strengthen long‑term relationships and drive effective resolution of concerns.