Remote Director of Customer Success - Americas

Red Dot Capital Partners

United States

Remote

USD 170,000 - 190,000

Full time

14 days+

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Job summary

G2 Risk Solutions seeks a Director, Customer Success - Americas to lead our CS organization across North America and Latin America. This role is accountable for retention, growth, and health of the Americas portfolio and serves as the senior CS leader for the region.

You will manage a team of about seven CS Managers serving strategic and enterprise customers across NA and LATAM. Collaboration with Sales, Product, Support, and Revenue Operations is essential to maximize value realization and Net

Qualifications

8+ years in Customer Success or related leadership roles.
3+ years leading CS, Account Management, or post-sales teams.
Proven success managing strategic/enterprise portfolios with retention and growth.
Experience with executive-level engagements and complex stakeholders.
Experience building and scaling CS programs.
B2B SaaS, technology, data, or information services background preferred.
Experience using Salesforce, HubSpot, and CS tech platforms.
Willingness to travel; strong commercial acumen.

Responsibilities

Own Americas Customer Success, driving retention, renewals, and growth.
Lead a team of approx. seven CS Managers across NA and LATAM.
Partner with Sales, Compliance Ops, Product, Support, Marketing, and Revenue Ops.
Ensure customers realize value and measurable outcomes; drive NRR.
Travel periodically for customer reviews, events, and internal meetings.