Enterprise Customer Success Director — Growth & Renewals

CodeRabbit; Boston (MA); Presencial; USD 200.000 - 275.000; Tempo integral

Benefícios oferecidos por esta vaga

Competitive salary

Equity

Professional development

Collaborative environment

Resumo da vaga

CodeRabbit is seeking a Director of Customer Success Management to lead the Americas team and scale our post-sales strategy for enterprise and startup customers. You will forecast renewals and expansion opportunities, manage churn risk, and partner with product to align on customer outcomes.

A strong leadership presence and deep CS expertise are essential to drive value and retention. You will build a high-performing CS organization, develop scalable processes, and collaborate across functions

Qualificações

• 10+ years in customer success, account management, or a similar role.
• 5+ years in leadership roles.
• Experience scaling customer-facing teams in a high-growth technology company.
• Technical ability to understand CodeRabbit’s software and engage highly technical stakeholders.
• Strong knowledge of customer success, including negotiations and procurement.

Responsabilidades

• Hire and develop a Customer Success Management team.
• Own forecasting for renewals, expansions, and churn risk; report NRR/GRR to exec team.
• Oversee the customer journey from onboarding to production scaling.
• Build relationships with customers and align with their business objectives.
• Develop playbooks and knowledge bases; own a book of renewals and expansions.
• Educate customers on product usage to maximize value and drive retention.

Conhecimentos

Leadership in CS teams

Team building

Customer success strategy

Churn risk management

Executive communication

Ferramentas

GitHub

GitLab

CI/CD

Bitbucket

Descrição da vaga

CodeRabbit is seeking a Director of Customer Success Management to lead the Americas team and scale our post-sales strategy for enterprise and startup customers. You will forecast renewals and expansion opportunities, manage churn risk, and partner with product to align on customer outcomes.

A strong leadership presence and deep CS expertise are essential to drive value and retention. You will build a high-performing CS organization, develop scalable processes, and collaborate across functions