North America Commercial Process Owner & O2C Lead

Festool USA; Lebanon (IN); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Health insurance

401(k) plan with company match

Paid holidays

Parental leave

Hybrid schedule

Volunteer day

Job summary

Festool USA is seeking a Local Process Owner, Commercial to lead North American process design across systems and functions, partnering with global process owners and driving end-to-end order-to-cash enhancements. You will shape pricing, dealer structures, and EDI requirements while ensuring adoption and governance across SAP, Salesforce, and related platforms.

The role requires a Bachelor's degree in a related field, 5+ years in commercial operations, and hands-on experience with SAP SD,

Qualifications

• Bachelor’s degree in Business, Information Systems, Sales, Marketing, or related field.
• 5+ years in sales operations, commercial operations, or related function.
• Experience owning business process design, documenting current state and future state, and driving change.
• Working knowledge of SAP Sales and Distribution and order-to-cash processes.
• Experience supporting and improving Salesforce from business user or admin perspective.
• Experience driving user adoption, change management, and continuous process improvement.

Responsibilities

• Own North American commercial process design, related data rules, and business process changes within HQ guardrails.
• Serve as the named local process owner for the commercial area and align with global process owners.
• Own the end-to-end order‑to‑cash process, including pricing, availability, and billing handoffs.
• Capture business needs with designated key users and translate into requirements and adoption plans.
• Define business requirements for system solutions and evaluate delivered solutions against those requirements.
• Document current-state and future-state commercial processes for governance and implementation.
• Lead North American commercial blueprint decisions ahead of S/4HANA, including pricing, promotions, dealer structures, and EDI requirements.
• Own commercial data stewardship, including data standards, quality monitoring, and data rules for customers, dealers, and pricing.
• Define commercial requirements for EDI, dealer onboarding, trading partner processes, and dealer portal governance.
• Lead user acceptance testing, readiness planning, training, and adoption efforts for new implementations and upgrades.
• Represent NA commercial requirements to global process organization and coordinate cross‑functional dependencies with supply chain, finance, operations, and IT.
• Support system evaluations, RFPs, and vendor selection in partnership with IT and HQ stakeholders.

Skills

Ownership

Stakeholder relationship

Cross-functional collaboration

Business process modeling

System requirements

Communication

Education

Bachelor's degree in Business, Information Systems, Sales or Marketing

Tools

SAP SD

Salesforce

EDI

S/4HANA

Job description

Festool USA is seeking a Local Process Owner, Commercial to lead North American process design across systems and functions, partnering with global process owners and driving end-to-end order-to-cash enhancements. You will shape pricing, dealer structures, and EDI requirements while ensuring adoption and governance across SAP, Salesforce, and related platforms.

The role requires a Bachelor's degree in a related field, 5+ years in commercial operations, and hands-on experience with SAP SD,