North America Card Operations & Partnerships Lead

EML; Leawood (KS); On-site; USD 180,000 - 250,000; Full time

Benefits offered by this job

20 days' paid time off per year

Birthday leave

12 weeks parental leave (primary)

Medical and prescription coverage (Mer

Health Savings Account (HSA)

Dental and vision coverage

Short-term disability (60%)

Long-term disability (60%)

Life and AD&D insurance

Professional membership support

Job summary

EML Payments seeks a senior leader to head North American card operations and partnerships. You will own card scheme relationships (Visa, Mastercard, BIN sponsorship), oversee local delivery and align with the global team to optimize costs and performance.

The role requires deep expertise in card issuance, risk management, and multi‑jurisdictional environments, delivering client solutions and driving operational readiness across schemes and partners.

Qualifications

• Strong experience in card issuing operations, including Visa and Mastercard schemes.
• Proven experience with BIN sponsorship models and card scheme relationships.
• Hands-on experience with scheme projects, BIN range mapping and configuration.
• Experience operating in regulated, multi-jurisdictional environments.

Responsibilities

• Lead local delivery - Manage dedicated local resources, setting direction and priorities, providing oversight, and holding accountability for outcomes.
• Work as part of the global team - Align with the global payment operations team on ways of working and own local implementation where North American products or partners differ.
• Act as the senior SME and point of contact - Act as EML’s senior subject‑matter expert and operational contact for card schemes, BIN sponsors/issuers in North America.
• Govern partners and costs - Implement a structured management approach of service review and performance management to manage card & other payment partners.
• Own scheme configuration and controls - Make sure scheme controls and tooling are used appropriately.
• Run day‑to‑day scheme operations - Lead hands‑on activity across Mastercard Connect, Visa Access and BIN sponsor/Issuer portals.
• Enable client delivery and change - Support Commercial and Client Delivery with current and prospective clients.
• Inform future direction - Where required, provide subject‑matter input to RFPs, and contribute to supplier and operating model decisions.
• Support resilience, risk and assurance - Senior escalation point for major incidents, to coordinate partner response and remediation.

Skills

Senior SME

Leadership

Stakeholder mgmt

Card operations

Tools

Visa/Mastercard platforms

BIN sponsorship platforms

Job description

EML Payments seeks a senior leader to head North American card operations and partnerships. You will own card scheme relationships (Visa, Mastercard, BIN sponsorship), oversee local delivery and align with the global team to optimize costs and performance.

The role requires deep expertise in card issuance, risk management, and multi‑jurisdictional environments, delivering client solutions and driving operational readiness across schemes and partners.