Global Card Payments Operations Lead

EML; Overland Park (KS); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

PTO - 20 days + 5 flex

Birthday leave

Parental leave

Medical coverage with Meritain

HSA access

Dental & vision insurance

Disability insurance

Life insurance

Professional memberships

Job summary

EML Payments in Overland Park, KS is seeking a Payment Operations Manager to own day-to-day Visa/Mastercard operations and drive governance across the payments ecosystem. You’ll ensure scheme compliance, manage BIN configurations, and lead cross-functional teams through launches and BAU handovers.

The role requires deep knowledge of prepaid/debit flows, strong vendor management, and a calm, problem-solving mindset to handle complex regulatory environments globally.

Qualifications

• Strong knowledge of prepaid and debit products and their funding/transaction flows.
• Solid understanding of card network operations: BIN management, programme requirements, transaction routing.
• Proven vendor or relationship management experience with negotiation skills.
• Operational project management with focus on execution and continuous improvement.
• Ability to lead cross-functional delivery without direct authority.
• Clear, confident communication with partners, stakeholders and internal teams.
• Calm, practical, solutions-focused approach with ability to handle multiple priorities under tight deadlines.
• Experience in global payments environments across regulatory contexts.

Responsibilities

• Own day-to-day operations, reporting and requirements for Visa and Mastercard, acting as escalation point and SME.
• Ensure compliance with scheme rules and operational standards; manage change programmes.
• Support BIN setup, programme configuration and lifecycle management.
• Track scheme performance and operational risk; build KPIs for leadership visibility.
• Lead operational readiness for programme launches, migrations, and go-live handovers.
• Manage escalations and incidents with card schemes and payment partners through resolution.
• Support partner governance, including service reviews, SLA reporting and action tracking.
• Define and document payment processes aligned with scheme/regulatory standards; oversee audits.

Job description

EML Payments in Overland Park, KS is seeking a Payment Operations Manager to own day-to-day Visa/Mastercard operations and drive governance across the payments ecosystem. You’ll ensure scheme compliance, manage BIN configurations, and lead cross-functional teams through launches and BAU handovers.

The role requires deep knowledge of prepaid/debit flows, strong vendor management, and a calm, problem-solving mindset to handle complex regulatory environments globally.