Norristown CDJR - Service Advisor

NORRISTOWN AUTO ACQUISITIONS INC; Norristown (Montgomery County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) plan

Paid vacation

Employee discounts

Growth opportunities

Job summary

Greenway Automotive Group's Norristown Chrysler Dodge Jeep Ram is seeking an experienced Service Advisor to join our team in Norristown, PA. You will greet customers, interpret service needs, coordinate with technicians, and prepare repair orders to ensure quality work and satisfaction.

If you have at least 3 years with Chrysler Dodge Jeep and a proven record of top-tier customer service, we want you. A valid driver's license and a commitment to a long-term career with a growing organization are

Qualifications

• 1 year of dealership Service Advisor experience preferred.
• 3+ years Chrysler Dodge Jeep experience preferred with proven results.
• Strong customer-service focus and follow-up skills.

Responsibilities

• Greet and consult customers to interpret service needs.
• Serve as primary contact for automotive service matters.
• Coordinate with technicians on repairs and recommended options.
• Draft service orders and manage repair timelines and invoices.
• Maintain accuracy of repair information and customer communications.

Skills

Customer service

Communication

Attention to detail

Tools

Reynolds and Reynolds

Job description

Greenway Automotive Group is one of the world's most progressive, privately held automotive companies proudly serving Florida, Alabama, Georgia, Missouri, Pennsylvania, Tennessee, Texas, and China. The Group's 44 domestic automotive dealerships include some of the nation's top ranked performers in sales, service, customer satisfaction, and profitability. Greenway Automotive Group is an Equal Opportunity Employer.Norristown Chrysler Dodge Jeep and Ram is seeking an experienced and professional Service Advisor who prides themselves on customer satisfaction to join our team!This individual is organized, motivated, consistent, has excellent follow up skills and is able to multi-task. This position includes identifying problems with automobiles, gathering information about warranties and provisions for service coverage and drafting orders for repairs to be done. Being a determined self-starter who maintains a consistent level of outstanding customer satisfaction are must-have qualities for the Service Advisor position.The ideal candidate is a high energy individual who has a preferred minimum of 3 years Chrysler Dodge Jeep experience with a required 3 yrs of Service Advisor experience that shows proven results.If this sounds like the perfect opportunity for you, then we encourage you to apply now!RESPONSIBILITIES:Greets and consults with customers to interpret their needs and arrange for appropriate serviceServes as the primary point of contact for all automotive service and repair mattersConsult with mechanics about necessary repairs and possible alternatives to expensive workSells additional needed servicesSets and manages the expectations for service delivery for both the customers and mechanicsContinuously updates customers on repair needs and completion timesVerify that the final invoice reconciles with the work performed on the repair orderPerforms other duties as assignedOne year of dealership Service Advisor experience, preferredMust have a proven record of achieving exceptional customer satisfactionMust have a valid driver's license and be in good standingMust exhibit personal and professional integrityHave a desire for a long term career with a growing organizationReynolds and Reynolds experience; preferredBENEFITS:Progressive and Competitive Pay PlanStrong mentorship program to help you gain the experience you need to progress your careerExcellent opportunities for growth and internal promotionsOngoing Training and EducationEmployee Purchase and Service DiscountsPaid VacationFull insurance benefit options including Medical, Dental, Vision, Life, Disability, and Accident Insurance401(k) Retirement Savings PlanTeam-oriented, professional and fun work environment