Nordic Spa Operations Leader - Guest Experience Chief

Alyeska Resort; Anchorage (AK); On-site; USD 95,000 - 130,000; Full time

Job summary

Alyeska Nordic Spa in Girdwood, Alaska seeks a seasoned Assistant General Manager to lead daily operations, elevate guest experiences, and mentor a high-performing team. You’ll partner with the General Manager to translate strategic priorities into actionable plans across all spa departments.

This full-time, year-round role demands calm leadership, strong service standards, and a focus on efficiency, guest well-being, and financial performance in a luxury hospitality environment.

Qualifications

• 3-5 years of progressive management experience in hospitality or related guest-service field.
• Experience leading multiple operating departments or complex service operations.
• Strong understanding of guest experience, service standards, and operational performance.
• Proven ability to coach, develop, and support department leaders.
• Experience managing labour costs, operating budgets, productivity, and financial performance.
• Strong organizational, communication, leadership, and problem-solving skills.
• Ability to interpret guest feedback, operational data, and performance indicators.

Responsibilities

• Create an exceptional guest experience across all spa departments.
• Lead daily operations and ensure interdepartmental coordination.
• Translate the General Manager's priorities into departmental plans.
• Ensure cleanliness, facility conditions, equipment readiness, and service standards.
• Coordinate staffing based on anticipated guest volumes and business needs.
• Monitor guest flow, capacity, and wait times to minimize congestion.
• Support preventative maintenance and improvement initiatives.
• Oversee performance metrics and follow-through on improvements.
• Step in as acting GM when required.

Skills

Leadership experience

Guest service expertise

Budgeting & financial awareness

Staff development

Operations management

Hospitality knowledge

Education

Post-secondary education in hospitality or business

Tools

Reservation systems

POS systems

Scheduling software

Microsoft Office

Job description

Alyeska Nordic Spa in Girdwood, Alaska seeks a seasoned Assistant General Manager to lead daily operations, elevate guest experiences, and mentor a high-performing team. You’ll partner with the General Manager to translate strategic priorities into actionable plans across all spa departments.

This full-time, year-round role demands calm leadership, strong service standards, and a focus on efficiency, guest well-being, and financial performance in a luxury hospitality environment.