Nordic Spa Concierge: Mountain Wellness & Guest Experience

Alyeska Resort; Anchorage (AK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Monthly Bonus Incentives

Ski Pass

PTO + Personal Days

Medical & Dental Health Plan

On-site accommodation

Commuter allowance

Retail & Spa Discounts

Resort Discounts

Job summary

Alyeska Resort is seeking a Nordic Spa Concierge in Girdwood, Alaska. You will greet guests, guide spa experiences, and assist with reservations while upholding brand standards in a mountain resort setting.

Join a team focused on wellness, hospitality, and guest satisfaction, with on-site accommodations and seasonal perks. Prior experience in hospitality or spa is preferred, and comfort with technology and POS systems is essential.

Qualifications

• Post-secondary certification or degree is an asset.
• 3+ years of management experience in hospitality or spa industry.
• Excellent verbal and written communication skills required.
• Advanced Microsoft Office skills required.
• Comfortable with technology and open to new learning.
• A passion for mental and physical wellness.

Responsibilities

• Represent Alyeska Nordic Spa with the highest level of service excellence.
• Maintain a welcoming arrival experience from curb to front desk.
• Know hydrotherapy, services, products, and offerings to guests.
• Ensure accurate reservations and check-ins with attention to detail.
• Maximize revenues and guest satisfaction by handling inquiries and waitlists.
• Keep reception, retail and relaxation spaces clean and tidy throughout shifts.
• Support a collaborative workplace and uphold spa values of community and acceptance.

Skills

Guest service

Communication skills

Attention to detail

Team leadership

Education

Post-secondary certification/degree

Tools

Microsoft Office

Reservation software

POS systems

Job description

Alyeska Resort is seeking a Nordic Spa Concierge in Girdwood, Alaska. You will greet guests, guide spa experiences, and assist with reservations while upholding brand standards in a mountain resort setting.

Join a team focused on wellness, hospitality, and guest satisfaction, with on-site accommodations and seasonal perks. Prior experience in hospitality or spa is preferred, and comfort with technology and POS systems is essential.