Nordic Spa Housekeeping Lead — Guest Experience & Ops

Alyeska Resort; Palmer (AK); On-site; USD 70,000 - 90,000; Full time

Job summary

Alyeska Resort in Girdwood, Alaska, is seeking a Nordic Spa Housekeeping Manager to oversee the Nordic Spa facilities, ensure top-level cleanliness, and lead the Spa Attendant team.

You will work with the General Manager and Maintenance Manager to uphold safety, quality standards, and budget; provide coaching and training, recruit staff, and improve guest experiences in a dynamic mountain resort environment.

Qualifications

• 3-5 years experience in a progressively senior role leading a housekeeping/cleaning department.
• Preference for those with experience in the hotel, hospitality, or aquatic industry.
• Must have excellent interpersonal and communication skills.
• Recognized team player and a self-starter with strong organizational skills.
• Proficient in Windows, PMS, and MS Office applications.

Responsibilities

• Leads and supervises the Spa Housekeeping Team to ensure efficient and effective operations.
• Collaborates with the General Manager and Maintenance Manager to develop and implement strategies and procedures for improving cleanliness and maintenance standards.
• Directs cleaning operations to maintain cleanliness and sanitation across all spa areas.
• Maintains a visible presence in daily operations to support quality first impressions for guests.
• Develops and manages the department budget in coordination with the General Manager and accounting team.
• Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
• Ensures productivity goals are met while seeking cost and labor efficiency.
• Recruits, trains, and mentors staff to meet company standards of quality, service, and productivity.
• Provides resources, training, direction, coaching, and feedback to team members for their development.
• Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
• Champions safety protocols and ensure compliance with quality standards.
• Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
• Collaborates with external vendors to ensure cost efficiency and quality in sourcing of products.
• Develops and implements deep cleaning practices to maintain equipment longevity.
• Leads by example with a hands-on approach to spa cleanliness duties.
• Others duties as assigned.

Skills

Interpersonal skills

Communication

Leadership

Organizational skills

Tools

Windows

PMS

MS Office

Job description

Alyeska Resort in Girdwood, Alaska, is seeking a Nordic Spa Housekeeping Manager to oversee the Nordic Spa facilities, ensure top-level cleanliness, and lead the Spa Attendant team.

You will work with the General Manager and Maintenance Manager to uphold safety, quality standards, and budget; provide coaching and training, recruit staff, and improve guest experiences in a dynamic mountain resort environment.