Nordic Spa Housekeeping Lead: Guest Experience

Alyeska Resort; Seward (AK); On-site; USD 70,000 - 90,000; Full time

Job summary

Alyeska Resort in Girdwood, Alaska seeks a Nordic Spa Housekeeping Manager to oversee the Spa Housekeeping Team, ensuring top-tier cleanliness and guest experience. This full-time, year-round role collaborates with General and Maintenance Managers on strategies and standards, while managing budgets and staffing.

The ideal candidate brings 3–5 years in housekeeping leadership, strong interpersonal and organizational skills, and proficiency with Windows, PMS, and MS Office.

Qualifications

• 3-5 years experience in a progressively senior role leading a housekeeping/cleaning department
• Preference for those with experience in the hotel, hospitality, or aquatic industry
• Must have excellent interpersonal and communication skills
• Recognized team player and a self-starter with strong organizational skills
• Ability to train, coach, and develop associates in an entrepreneurial and progressive environment
• Proficient in Windows, PMS, and MS Office applications

Responsibilities

• Leads and supervises the Spa Housekeeping Team to ensure efficient and effective operations.
• Collaborates with the General Manager and Maintenance Manager to develop and implement strategies and supporting procedures for improving cleanliness and maintenance standards.
• Directs cleaning operations to maintain cleanliness and sanitation across all areas of the spa, including change rooms, lobby, massage pavilion, pools, and facilities.
• Maintains a visible presence in daily operations to support quality first impressions for guests.
• Develops and manages the department budget in coordination with the General Manager and accounting team.
• Oversees performance reviews, scheduling, payroll, forecasting, and inventory management.
• Ensures productivity goals are met while seeking cost and labor efficiency.
• Recruits, trains, and mentors’ staff to meet company standards of quality, service, and productivity.
• Provides resources, training, direction, coaching, and feedback to team members for their continuous development.
• Addresses and resolves guest issues and complaints effectively using problem-solving and interpersonal skills.
• Champions safety protocols and ensure compliance with quality standards.
• Assists in recruitment, financial reviews, expense tracking, and other fiscal activities as needed.
• Collaborates with external vendors to ensure cost efficiency and quality in the sourcing of products.
• Develops and implements deep cleaning practices to maintain equipment longevity.
• Leads by example with a hands-on approach to spa cleanliness duties.
• Others duties as assigned.

Skills

Leadership

Interpersonal skills

Communication

Organizational skills

Training & development

Problem solving

Tools

Windows

PMS

MS Office

Job description

Alyeska Resort in Girdwood, Alaska seeks a Nordic Spa Housekeeping Manager to oversee the Spa Housekeeping Team, ensuring top-tier cleanliness and guest experience. This full-time, year-round role collaborates with General and Maintenance Managers on strategies and standards, while managing budgets and staffing.

The ideal candidate brings 3–5 years in housekeeping leadership, strong interpersonal and organizational skills, and proficiency with Windows, PMS, and MS Office.