Nordic Spa Concierge

Alyeska Resort; Anchorage (AK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Monthly Bonus Incentives

Ski Pass

PTO + Personal Days

Medical & Dental Health Plan

On-site accommodation

Commuter allowance

Retail & Spa Discounts

Resort Discounts

Job summary

Alyeska Resort is seeking a Nordic Spa Concierge in Girdwood, Alaska. You will greet guests, guide spa experiences, and assist with reservations while upholding brand standards in a mountain resort setting.

Join a team focused on wellness, hospitality, and guest satisfaction, with on-site accommodations and seasonal perks. Prior experience in hospitality or spa is preferred, and comfort with technology and POS systems is essential.

Qualifications

• Post-secondary certification or degree is an asset.
• 3+ years of management experience in hospitality or spa industry.
• Excellent verbal and written communication skills required.
• Advanced Microsoft Office skills required.
• Comfortable with technology and open to new learning.
• A passion for mental and physical wellness.

Responsibilities

• Represent Alyeska Nordic Spa with the highest level of service excellence.
• Maintain a welcoming arrival experience from curb to front desk.
• Know hydrotherapy, services, products, and offerings to guests.
• Ensure accurate reservations and check-ins with attention to detail.
• Maximize revenues and guest satisfaction by handling inquiries and waitlists.
• Keep reception, retail and relaxation spaces clean and tidy throughout shifts.
• Support a collaborative workplace and uphold spa values of community and acceptance.

Skills

Guest service

Communication skills

Attention to detail

Team leadership

Education

Post-secondary certification/degree

Tools

Microsoft Office

Reservation software

POS systems

Job description

Simple. Inclusive. Natural. Social.

We are hiring for the role of Nordic Spa Concierge. This opportunity is located in Girdwood, Alaska.

Located on the Alyeska Resort grounds, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workatalyeskanordicspa?share=copy

Achieving Excellence:

Our Nordic Spa experiences are created to be as individual as each of our guests. Rather thanan exercisein structure and conformity, our guests should feel that our spas are thoughtfully restful and physically comfortable. Your role asNordic Spa Concierge is critical to delivering on this promise. You will achieve excellence by making business decisions that are focused on upholding all 4 of our brandstandards;while delivering against key financial goals. We commit to giving you the training, tools,supportand feedback required to be successful; achieving excellence is up to you.

Work Perks

• Competitive wages plus Monthly Bonus Incentives
• Ski Pass for Winter Season
• PTO + Personal Days
• Medical & Dental Health Plan
• On-site accommodation or commuter allowance
• Discounts on Retail Products and Spa Services
• Resort Wide Discounts

Key Focuses

• RepresentAlyeskaNordic Spa with the highest level of service excellence and be knowledgeable of facility, treatment, and retail offerings
• We never get a second chance to make a quality first impression; keeping the sense of arrival picture perfect from curb to front desk is the first step.
• When guests arrive at the Nordic Spa, they should feel a sense of community and acceptance; immediate eye contact and a genuine greeting is crucial.
• Creating spa experiences that are as unique as each of our guests requires thorough knowledge of hydrotherapy, services,productsand offerings.
• Accuracy and attention to detail when making reservations or checking in are two skills that support a peaceful and relaxing spa experience.
• Understands that turning lockers and maximizing average spend per locker occupied are two key metrics of daily success as a team.
• Maximizes revenues and guest satisfaction by monitoring and responding to guest enquiries, wait lists, emails, phone calls.
• Cleaning,restockingand tidying reception, retail and relaxation spaces throughout your shift supports making quality first impressions.
• Assigned tasks are completed in a manner that does not usually require follow-up, both in terms of timeliness and quality.
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers.
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace.
• Personal communication, interactions, and behaviours support the Spa value that everyone is welcome and everyone is equal.
• Contributes to a collaborative workplace; supporting the Spa value of community, common goals, and acceptance.
• Communicates, interacts, and behaves, supporting the Core Value of Honesty: Honesty in action is doing what you commit to do in the manner you commit to doing it.

Experience/Passions/Education

• Post-secondary certifications/diploma or degree an asset
• 3+ years of management experience in hospitality or spa industry
• Excellent verbal and written communication skills required
• Advanced Microsoft Office skills required
• Comfortable with technology and open to new learning
• A passion for mental and physical wellness
• PreviousSpa, Hospitality, Guest Service or Retailexperiencepreferred
• Excellent guest service,communication,andorganizational skillsare essential
• Comfortable withtechnologyand open to new learning
• Passion for GuestServiceand Health andWellness
• Previousreservationsoftwareand POSexperiencepreferred
• Ability to focus on attention to detail,remainingprofessional and courteous at all times

Working Conditions

This position will include a variety of shifts including early mornings, late evenings, weekends and holidays. This position is set in a fast-paced environment, with high levels of interaction with guests, employees, business partners, and stakeholders. Working outdoors in a variety of mountain weather conditions, with average temperature ranges of -30 C / -22 F to +30 C / +86 F.

About Alyeska Nordic Spa

Set within the jaw-dropping scenery of Alyeska is the brand new Alyeska Nordic Spa. A space like no other that invites you to embrace the elements as you experience the benefits of hydrotherapy. Move from hot, warm and cold pools in the stunning Boreal forest surroundings. Rest in saunas and steam rooms, indulge in massage therapy treatment and enjoy a moment of connection with yourself and others, away from the cadence of the modern world.