Remote Data Entry and Client Support Associate

Rocs, Inc.; Herndon (VA); On-site; USD 21,000 - 22,000; Full time

Job summary

Rocs, Inc. seeks a Data Entry Assistant to timely process information, maintain databases, and onboard clients. You will serve as liaison between the department and external clients while performing administrative tasks.

Responsibilities include driving activations, coaching on file formats, creating profiles, and ensuring data integrity across systems. This remote, full-time role offers growth in a collaborative nonprofit-adjacent environment.

Qualifications

• Some college or equivalent education considered.
• 0-2 years of experience in customer service or client management.
• Competency with computers for databases, web apps and email.
• Experience using Microsoft Office Suite, especially Excel and Outlook.
• Strong written and verbal communication; adaptable to changing priorities.

Responsibilities

• Drive customer activations to successful release by managing scope, training, timeline, and client relationship.
• Coach clients on file formatting, administration, reporting, and submission of files.
• Build profiles, document progress, and provide administrative support.
• Educate clients on best practices to maximize service value.
• Support clients with file and data inquiries, such as errors and data updates.

Skills

Customer service

Active listening

Verbal communication

Written communication

Microsoft Office

Data entry

Education

Some college

Tools

Excel

Outlook

Job description

Rocs, Inc. seeks a Data Entry Assistant to timely process information, maintain databases, and onboard clients. You will serve as liaison between the department and external clients while performing administrative tasks.

Responsibilities include driving activations, coaching on file formats, creating profiles, and ensuring data integrity across systems. This remote, full-time role offers growth in a collaborative nonprofit-adjacent environment.