Nonprofit CRM & Donor Data Analyst

Christiancareercenter; Pompano Beach (FL); On-site; USD 60,000 - 90,000; Full time

Job summary

Cross International is seeking a CRM Analyst to administer Virtuous CRM, turning donor and campaign data into actionable fundraising intelligence. You will support campaign execution, donor segmentation, reporting, data quality, staff adoption, and collaborate with Finance on data reconciliation.

Work with Operations and system owners to document data flows, establish standards, and shape data architecture; some integrations may be handled by external consultants.

Qualifications

• Hands-on experience administering a nonprofit donor CRM, including data imports, configuration, user support, and data quality.
• Working understanding of how data fields and records relate across systems, and ability to contribute to data-flow mapping and governance.
• Clear writing, communication, and staff-training skills.

Responsibilities

• CRM Administration, Gift Data Integrity & Campaign Operations (30%)—Serve as the day-to-day Virtuous administrator, supporting configuration, user permissions, imports/exports, routine troubleshooting, and appropriate vendor escalation.
• Partner with Marketing and Development on campaign and appeal setup, donor segmentation, audience selection, outreach data preparation, communication preferences and exclusions, gift coding, and campaign performance tracking.
• Ensure data integrity.
• Donor Analytics, Reporting & Dashboards (25%)—Develop and maintain active recurring and ad hoc reports on acquisition, retention, reactivation, recurring giving, campaign results, and donor trends.
• Translate findings into practical insights for fundraising and stewardship decisions; communicate assumptions and limitations clearly.
• Institutional Grants, Proposals, and Reporting (25%)—Partner with Finance to reconcile gift and campaign information between Virtuous and Sage, including restricted and unrestricted designations, donor intent, funds, classifications, dates, totals, and exceptions.

Job description

Cross International is seeking a CRM Analyst to administer Virtuous CRM, turning donor and campaign data into actionable fundraising intelligence. You will support campaign execution, donor segmentation, reporting, data quality, staff adoption, and collaborate with Finance on data reconciliation.

Work with Operations and system owners to document data flows, establish standards, and shape data architecture; some integrations may be handled by external consultants.