Nonprofit CRM Administrator & Donor Analytics Lead

Christian Career; Pompano Beach (FL); On-site; USD 70,000 - 90,000; Full time

Job summary

Cross International is seeking a CRM Analyst to administer Virtuous CRM and convert donor and campaign data into actionable fundraising intelligence. You will support campaign operations, donor segmentation, reporting, data quality, and staff adoption while coordinating with Finance on data reconciliation with Sage.

Working with Operations and system owners, you will help document data flows, establish standards, and contribute to an incremental organizational data architecture.

Qualifications

• Hands-on experience administering a nonprofit donor CRM, including data imports, configuration, user support, and data quality.
• Understanding data fields and records across systems, and ability to contribute to data-flow mapping and governance.
• Clear writing, communication, and staff-training skills.

Responsibilities

• Serve as the day-to-day Virtuous administrator, supporting configuration, user permissions, imports/exports, routine troubleshooting, and appropriate vendor escalation.
• Partner with Marketing and Development on campaign and appeal setup, donor segmentation, audience selection, outreach data preparation, communication preferences and exclusions, gift coding, and campaign performance tracking.
• Ensure data integrity across systems and data quality.
• Develop and maintain active recurring and ad hoc reports on acquisition, retention, reactivation, recurring giving, campaign results, and donor trends.
• Translate findings into practical insights for fundraising and stewardship decisions; communicate assumptions and limitations clearly.
• Partner with Finance to reconcile gift and campaign information between Virtuous and Sage, including restricted and unrestricted designations, donor intent, funds, classifications, dates, totals, and exceptions.
• Document data sources, fields, identifiers, ownership, and flows across Virtuous, Sage, Foundant, Monday.com, and Airtable.
• Train staff in core Virtuous workflows, standard reports, and appropriate data entry practices.

Skills

CRM administration

Data governance

Communication skills

Staff training

Job description

Cross International is seeking a CRM Analyst to administer Virtuous CRM and convert donor and campaign data into actionable fundraising intelligence. You will support campaign operations, donor segmentation, reporting, data quality, and staff adoption while coordinating with Finance on data reconciliation with Sage.

Working with Operations and system owners, you will help document data flows, establish standards, and contribute to an incremental organizational data architecture.