Nonprofit Cloud & AI Solutions Manager

Amazon

Arlington (VA)

On-site

USD 131,300 - 177,600

Full time

14 days+

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Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon Web Services (AWS) Worldwide Public Sector (WWPS) Nonprofit team seeks a Customer Solutions Manager to guide mission-driven nonprofits through cloud adoption and AI transformation, translating goals into measurable outcomes with modern cloud solutions.

You will lead cross-functional engagements across sales, solutions architecture, and professional services to deliver value, drive large-scale migrations, and ensure responsible AI adoption for impactful programs.

Qualifications

Bachelor’s degree in Science, Technology, Engineering, Math, or a related field.
Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
3+ years of work in enterprise IT, either as a vendor, consultant or with prior experience managing technical programs.
Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
Knowledge of cloud computing, IT infrastructure, and different programming languages.
Strong written and verbal communication skills, including the ability to present to senior managers and directors.

Responsibilities

Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for nonprofit organizations.
Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions.
Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance nonprofit missions and organizational efficiency — from intelligent document processing to autonomous program delivery agents.
Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare nonprofit customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence.
Advocate & Coach: Serve as the customer’s cloud coach and the customer’s voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams.
Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy.
Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the nonprofit segment — including agentic frameworks that can be replicated across mission-driven organizations.