Cloud & AI Transformation Lead for Nonprofits

Amazon Web Services (AWS); Arlington (VA); On-site; USD 131,000 - 178,000; Full time

Job summary

Amazon Web Services, Inc. seeks a Customer Solutions Manager to guide nonprofit customers through cloud adoption and AI transformation, translating missions into measurable outcomes with modern cloud solutions.

As part of WWPS Nonprofit, you will lead multi-year initiatives—migration, modernization, and AI-driven programs—collaborating with Sales, Solutions Architecture, and Professional Services to drive adoption and deliver impact for mission-driven organizations.

Qualifications

• Bachelor's degree in Science, Technology, Engineering, Math, or a related field
• Experience in a customer-facing role, engaging with customer executives, technologists or partners to solve business problems with advanced technologies
• 3+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion experience
• 3+ years of work in enterprise IT, either as a vendor, consultant or have prior experience working with or managing technical programs experience
• Experience in a direct or matrixed role leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams
• Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders

Responsibilities

• Own & Influence: Lead customer engagements end-to-end across Sales, Support, Solutions Architecture, Professional Services, and customer teams to deliver measurable business outcomes for nonprofit organizations
• Drive Adoption: Develop and execute cloud adoption roadmaps aligned with customer business milestones, translating strategic initiatives into concrete, sequenced actions
• Accelerate Value: Identify opportunities for large-scale migrations, data & analytics, generative AI, agentic AI, and modernization that advance nonprofit missions and organizational efficiency — from intelligent document processing to autonomous program delivery agents
• Enable & Govern: Design education programs, AI readiness assessments, governance frameworks, and executive briefing sessions that prepare nonprofit customers for responsible AI adoption, successful cloud transformation, and long-term operational excellence
• Advocate & Coach: Serve as the customer's cloud coach and their voice within AWS, communicating customer needs to AWS leadership, product, and engineering teams
• Collaborate & Coordinate: Act as the connective tissue between account managers, solutions architects, technical account managers, and professional services — ensuring all teams execute cohesively against customer cloud strategy
• Build & Scale: Contribute to the CSM function by developing scalable mechanisms, AI-powered automation strategies, and best practices that accelerate customer adoption across the nonprofit segment — including agentic frameworks that can be replicated across mission-driven organizations

Skills

Customer-facing experience

Executive communication

Program leadership

Education

Bachelor's degree in Science, Technology, Engineering, Math, or a related field

Job description

Amazon Web Services, Inc. seeks a Customer Solutions Manager to guide nonprofit customers through cloud adoption and AI transformation, translating missions into measurable outcomes with modern cloud solutions.

As part of WWPS Nonprofit, you will lead multi-year initiatives—migration, modernization, and AI-driven programs—collaborating with Sales, Solutions Architecture, and Professional Services to drive adoption and deliver impact for mission-driven organizations.