Non-QM Account Manager

Spring EQ; Phoenix (AZ); Hybrid; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k Company Match

Annual Charitable Matching Gift Program

Commuter Benefits

Company Holidays

Credit Union Membership

Dental Insurance

Dependent Care Plan

Disability Insurance

Employee Assistance Program

Life Insurance

Medical Insurance

Paid Time Off Plan

Vision Insurance

Weekly Non-Management Dinner Benefit

Job summary

A national home equity lender is looking for a Non-QM Account Manager to manage the loan pipeline and ensure excellent client communication. This role requires at least 3 years of experience in account management specifically in Non-QM loans. The ideal candidate will possess strong analytical and negotiation skills, as well as proficiency in Microsoft Office Suite and vendor relationship management. The company offers a hybrid work schedule, promoting a healthy work-life balance and various employee benefits.

Qualifications

• Minimum of 3 years of Non-QM account/relationship management experience.
• Must have recent experience with Non-QM loans including Bank Statement and/or DSCR.

Responsibilities

• Manage a pipeline of loans ensuring timely movement from approval to funding.
• Review conditions for completeness and accuracy and communicate with relevant parties.
• Resolve issues to prevent delays in the loan process.

Skills

Analytical skills

Communication skills

Negotiation skills

Time management

Microsoft Office Suite

Education

High school diploma

Associate or Bachelor's degree

Tools

Blue Sage operating system

Job description

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

Values

• Be kind and treat all people - teammates, customers, and vendors - respect and consideration
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

Non‑QM Account Manager

At Spring EQ the Non‑QM Account manager is the pipeline and communication hub of the non‑QM channel to which they are assigned. Working closely with the operations, underwriting, and sales team while servicing the clients and driving pipeline are the main functions of this role. Account managers are expected to have both great written and verbal communication skills, along with substantial working knowledge of the overall Non‑QM mortgage industry, Spring EQ specific guidelines, procedures, and policies.

• Manage a pipeline of loans, ensuring timely movement from initial approval through funding while providing exceptional service to clients.
• Review conditions for completeness and accuracy and communicate with all relevant parties to obtain outstanding conditions.
• Effectively resolve issues to prevent delays in the loan process.
• Review all documentation provided by the broker for sufficiency to meet underwriting guidelines and loan product requirements (i.e., entity documents, credit reports, letters of explanation, etc.).
• Work closely with underwriters to understand the conditions and explain to the broker. Anticipate underwriter conditions to the extent possible.
• Manage multiple loan files to ensure each loan closes promptly.
• Work as a liaison between departments to help drive files to closing.
• Ensuring issues escalated in from clients or AEs to reach resolution.
• Minimum of 3 years of Non‑QM account/relationship management.
• Minimum high school degree required, associate or bachelor’s degree preferred.
• Must have recent experience with Non‑QM loans including Bank Statement and/or DSCR.
• Strong analytical skills and ability to assess vendor performance, operational efficiency, and compliance adherence.
• Proven experience in managing vendor relationships and service-level agreements.
• Excellent communication and interpersonal skills, with the ability to engage with internal teams and external partners at all levels.
• Strong negotiation skills and the ability to resolve issues in a timely and effective manner.
• Ability to prioritize multiple tasks and manage time efficiently in a fast‑paced environment.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and Blue Sage operating system.

Healthy work‑life balance

We are committed to supporting a healthy work‑life balance and fostering an environment of productivity and collaboration. This position follows a hybrid schedule for team members working in our corporate offices, combining on‑site presence with remote flexibility. Our hybrid model is designed to promote teamwork and engagement while also providing the adaptability professionals need to manage their responsibilities effectively.

Benefits

• 401k Company Match
• Annual Charitable Matching Gift Program
• Commuter Benefits
• Company Holidays
• Credit Union Membership
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Weekly Non‑Management Dinner Benefit

Spring EQ is an Equal Opportunity Employer. We make all employment decisions based on merit and business needs. If you require a reasonable accommodation at any stage of the hiring or employment process, please contact [e-mail]. This position is not eligible for employer visa sponsorship. Applicants must have valid work authorization that does not require sponsorship now or in the future.