Node.js AWS Serverless Engineer for IVR & CRM Integrations

Brillio; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Brillio is seeking a Node.js Developer to design, develop, test, and support serverless applications on AWS. You will build Lambda functions integrating with Amazon Connect, Lex, APIs, CRM systems, and backend services to deliver secure, scalable IVR and self-service experiences.

The role emphasizes strong Node.js expertise, AWS serverless technologies, and API integration within a contact center solution. Collaboration with architects, QA, and business stakeholders is essential.

Qualifications

• 3+ years of Node.js development experience.
• 2+ years of hands-on AWS development experience.
• Experience developing and deploying AWS Lambda functions.
• Experience with Amazon Connect and/or Amazon Lex.
• Strong knowledge of REST APIs, JSON, and microservices architectures.
• Experience with AWS API Gateway, DynamoDB, S3, CloudWatch, IAM, SNS, SQS, and EventBridge.
• Experience using Git and GitHub for source control and CI/CD pipelines.
• Strong debugging, troubleshooting, and performance optimization skills.
• Understanding of secure software development practices and cloud security principles.

Responsibilities

• Design, develop, and maintain Node.js applications running on AWS Lambda.
• Build and enhance IVR and self-service workflows using Amazon Connect and Amazon Lex.
• Develop integrations between contact center platforms and enterprise applications, databases, CRM systems, and third-party APIs.
• Create reusable Lambda services to support authentication, routing, customer identification, case management, and self-service transactions.
• Develop RESTful APIs and event-driven architectures using AWS services.
• Implement secure coding practices, including encryption, authentication, authorization, and data protection controls.
• Participate in CI/CD pipeline development and deployment automation using GitHub and AWS DevOps services.
• Troubleshoot production issues and optimize application performance, scalability, and reliability.
• Collaborate with solution architects, contact center engineers, QA teams, and business stakeholders throughout the software development lifecycle.
• Develop automated unit, integration, and regression tests for serverless applications.
• Create technical documentation, deployment procedures, and operational runbooks.

Skills

Typescript

NodeJS

Nestjs

CI/CD Pipeline

Oracle RDBMS

Mongo

Kafka

Docker

Jest

Express JS

Kubernetes

Education

Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent experience

Job description

Brillio is seeking a Node.js Developer to design, develop, test, and support serverless applications on AWS. You will build Lambda functions integrating with Amazon Connect, Lex, APIs, CRM systems, and backend services to deliver secure, scalable IVR and self-service experiences.

The role emphasizes strong Node.js expertise, AWS serverless technologies, and API integration within a contact center solution. Collaboration with architects, QA, and business stakeholders is essential.