Senior AWS Connect & Node.js Integrations Architect Remote

Volantsoft Inc; Boston (MA); Remote; USD 130,000 - 170,000; Full time

Job summary

Volantsoft Inc. is seeking an experienced AWS Connect Developer for a 100% remote, long-term project. You will design user-friendly contact flows, develop Node.js-based Lambda functions, and integrate Amazon Connect with Zoho, Salesforce, ServiceNow, and Zendesk to build scalable workflows.

Ideal candidates bring 10+ years in software development, 5+ years in Amazon Connect, strong API skills, and a security-minded approach to data and IAM governance across platforms.

Qualifications

• 10+ years of software development experience, including 5+ years in Amazon Connect development.
• Strong Node.js development skills (backend services, APIs, integrations).
• Hands-on experience with Amazon Connect: contact flows, queues, routing profiles, and reporting.
• Proven experience integrating Amazon Connect with Zoho CRM (or other CRMs like Salesforce/ServiceNow).
• Familiarity with REST/GraphQL APIs, webhooks, and OAuth-based integrations.
• Solid understanding of IAM security, role-based access, and compliance requirements.

Responsibilities

• Design, configure, and optimize Amazon Connect contact flows for voice, chat, SMS, and omni-channel interactions.
• Develop Node.js-based Lambda functions and backend services to extend Amazon Connect functionality.
• Build and maintain integrations between Amazon Connect and CRMs, including Zoho CRM, Salesforce, ServiceNow, and Zendesk.
• Enable bi-directional data flows (customer data sync, ticket creation, case management) between Connect and Zoho/other platforms.
• Implement real-time event streaming and reporting pipelines using AWS services (Kinesis, DynamoDB, Athena, S3).
• Leverage AWS AI/ML services (Lex, Polly, Transcribe, Comprehend) to enhance IVR/chatbot automation.
• Collaborate with business teams to automate workflows (lead management, support tickets, call recordings, customer notes) in Zoho and other third-party tools.
• Ensure data security, access controls, and compliance through IAM roles, encryption, and monitoring.
• Troubleshoot issues, optimize integrations, and deliver continuous improvements.

Skills

Amazon Connect

Node.js

AWS Lambda

CRM integration

Security & IAM

REST/GraphQL

Tools

Zoho CRM

Salesforce

ServiceNow

Zendesk

Job description

Volantsoft Inc. is seeking an experienced AWS Connect Developer for a 100% remote, long-term project. You will design user-friendly contact flows, develop Node.js-based Lambda functions, and integrate Amazon Connect with Zoho, Salesforce, ServiceNow, and Zendesk to build scalable workflows.

Ideal candidates bring 10+ years in software development, 5+ years in Amazon Connect, strong API skills, and a security-minded approach to data and IAM governance across platforms.