NOC Technician – Telecom Ops (On-Site) Career Growth

Ziply Fiber; Everett (WA); On-site; USD 67,000 - 88,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

Flexible spending account

Paid sick leave

Paid time off

Parental leave

Quarterly performance bonus

Training

Education reimbursement

Job summary

Ziply Fiber is seeking a NOC Technician to monitor and support our fiber network infrastructure from the Everett area. The role emphasizes on-site work, data network troubleshooting, and collaboration with Network staff to resolve incidents and document procedures.

You will provide tier-2 support, communicate with customers, and adhere to the NOC playbook while contributing to continuous improvement and project work.

Qualifications

• Telecom Network Operations Center experience.
• High School diploma or GED.
• Associate degree in a related field, or an equivalent combination of training, education, and experience.
• Intermediate knowledge of network topology.
• Intermediate knowledge of internet routing protocols (OSPF, BGP, etc.).
• Intermediate knowledge of VOIP technologies (SIP, TDM, etc.).
• Intermediate understanding of routers and switches.
• Intermediate knowledge of data networking architectures and IP protocols, including Voice, Video, OSI 7 ‑ layer model, TCP/IP, Optical Networking, and general data networking.
• Ability to perform initial troubleshooting and technical analysis of reported issues.
• Basic understanding of contributing as an individual within a dynamic operations team and aligning with team and organizational goals.
• Intermediate knowledge in at least one of the following areas: o IP Routing/Switching, o Optical Transport, o VOIP, o POTS
• Experience working with switches and routers.
• Troubleshooting and analytical skills.
• Ability to thrive in a high ‑ pressure environment.
• Ability to use NOC tools for issue identification and escalation.
• Excellent time ‑ management and prioritization skills.
• Ability to communicate effectively at all levels within an organization.
• Strong oral and written communication skills.
• Ability to operate office equipment and software, including PCs, Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.
• Ambitious and goal ‑ oriented.
• Strong attention to detail and problem ‑ solving abilities.
• Ability to work both independently and as part of a team.
• Ability to work various shifts as needed, including weekdays, weekends, swing, and night shifts.

Responsibilities

• Monitor the overall health and availability of all systems from the Network Operations Center.
• Monitor network using software and tools provided.
• Provide shift support for the Ziply Fiber Network system.
• Provide second level support to resolve technical problems.
• Experience in phone support and troubleshooting of client communication networks.
• Troubleshoot/analyze incidents and events and elevate appropriately.
• Intermediate knowledge with documentation of processes, procedures, and systems.
• Quickly adapt to a fast-paced job addressing a wide range of issues.
• Ability to send out initial customer impact notification for affected customers.
• Provide technical aid to customers, while ensuring a best-in-class customer support experience.
• Serve as a mentor and resource to Associate NOC Technicians.
• Adherence to the processes and policies in the NOC master playbook
• Follow procedures.
• Performs other duties as required to support the business and evolving organization.

Skills

NOC experience

Network topology

OSPF/BGP

VOIP tech

Routers & switches

Data networking

Troubleshooting

Team collaboration

IP Routing

Shift flexibility

NOC tools

Time management

Communication skills

Education

High school diploma

Associate degree in related field

Tools

NOC monitoring tools

Job description

Ziply Fiber is seeking a NOC Technician to monitor and support our fiber network infrastructure from the Everett area. The role emphasizes on-site work, data network troubleshooting, and collaboration with Network staff to resolve incidents and document procedures.

You will provide tier-2 support, communicate with customers, and adhere to the NOC playbook while contributing to continuous improvement and project work.