NOC Technician (Network Operations Center)

Ziply Fiber; Everett (WA); Presencial; USD 67.000 - 88.000; Tempo integral

Benefícios oferecidos por esta vaga

Medical insurance

Dental insurance

401k

Resumo da vaga

Ziply Fiber is seeking a NOC Technician in the Everett, WA area to monitor and support our fiber network. You will work in a fast-paced team environment, respond to incidents, document issues, and escalate where needed to keep networks healthy and customers connected.

The role requires on-site work with commuting distance to Everett, WA. Responsibilities include monitoring system health, performing troubleshooting, updating customers, and mentoring junior technicians.

Qualificações

• Telecom Network Operations Center experience.
• High School diploma or GED.
• Associate degree in a related field, or an equivalent combination of training, education, and experience.
• Intermediate knowledge of network topology.
• Intermediate knowledge of internet routing protocols (OSPF, BGP).
• Intermediate knowledge of VOIP technologies (SIP, TDM).
• Intermediate understanding of routers and switches.
• Intermediate knowledge of data networking architectures and IP protocols.
• Ability to perform initial troubleshooting and technical analysis of reported issues.
• Basic understanding of contributing as an individual within a dynamic operations team.
• Intermediate knowledge in at least one of: IP Routing/Switching; Optical Transport; VOIP; POTS.
• Experience working with switches and routers.
• Troubleshooting and analytical skills.
• Ability to thrive in a high-pressure environment.
• Ability to use NOC tools for issue identification and escalation.
• Time management and prioritization skills.
• Communication skills.
• Ability to operate office equipment and software, including PCs, Microsoft Office applications, and telephone systems.
• Ambitious and goal-oriented.
• Attention to detail and problem solving.
• Ability to work independently and as part of a team.
• Ability to work various shifts including weekdays, weekends, swing, and night shifts.

Responsabilidades

• Monitor overall health and availability of systems from the NOC.
• Monitor network using provided software and tools.
• Provide shift support for the Ziply Fiber Network system.
• Provide second level support to resolve technical problems.
• Experience in phone support and troubleshooting client networks.
• Troubleshoot incidents and escalate appropriately.
• Document processes, procedures, and systems.
• Adapt to a fast-paced environment addressing diverse issues.
• Notify customers of initial impact.
• Provide technical aid to customers, ensuring best-in-class support.
• Mentor Associate NOC Technicians.
• Follow master playbook procedures.
• Perform other duties as required.

Conhecimentos

NOC experience

Troubleshooting

Communication skills

Team collaboration

Prioritization

Formação

High School diploma or GED

Ferramentas

Routers & Switches

VOIP knowledge

OSPF/BGP basics

Descrição da vaga

Everett, United States | Posted on 11/09/2026

We're building the fibernetwork you deserve. Consistently fast, refreshingly straightforward and givingyou control. From our home base in Kirkland, Washington, we're connecting overone million homes and businesses across the states we serve with fiber internetthat works the way it should. No gimmicks, no gotchas. Internet shouldn’t getin the way of life: it should make it better.

Job Description

Position: NOC Technician (Network Operations Center)

Rate of Pay: $66,772 to $87,662 annually DOE

Benefits: Medical,dental, vision, 401k, flexible spending account, paid sick leave and paid timeoff, parental leave, quarterly performance bonus, training, career growth andeducation reimbursement programs.

Ziply Fiber is a local internet serviceprovider dedicated toelevating the connected livesof thecommunities we serve. We offer the fastest home internet in the nation,arefreshingly great customer experience,andaffordableplansthat putcustomersin charge.

As ourstate-of-the-artfibernetwork expands, so does our need for team members who can help us grow andrealize our goals.

OurCompany Values:

• Genuinely Caring: We treat customers and colleagues likeneighbors, with empathy and full attention.
• Empowering You: We help customers choosewhatisbest for them,andwesupportemployeesin implementingnew ideasand solutions.
• Innovation and Improvement: We constantly seek ways to improve howwe serve customers and each other.
• Earning Your Trust: We build trust through clear,honest,human communication.

Job Summary

The NOC Technician position requires that work be performedon-site, so candidates must reside within commuting distance of Everett, WA.

The NOC Technicianisresponsible for theday-to-daymonitoringof Ziply Fiber Network infrastructure. This roleis responsible tomonitor, document,escalateproblems, andreceive customer calls. The NOC Technicianspendsa great dealof time working in a team environment with other Network staff but alsoworkson projects independently.

Essential Duties and Responsibilities:

The Essential Duties and Responsibilities listedbelow are a range of duties performed by the employee and not intended toreflect all duties performed.

SystemsMonitoring & Operations

• Monitor the overall health and availability of all systems from the Network Operations Center.
• Monitor network using software and toolsprovided.
• Provide shift support for the Ziply Fiber Network system.

TechnicalTroubleshooting & Documentation

• Provide second level support to resolve technical problems.
• Experience in phone support and troubleshootingof client communication networks
• Troubleshoot/analyze incidents and events andescalate appropriately.
• Intermediate knowledge with documentation ofprocesses, procedures, and systems.
• Quickly adapt to a fast-paced job addressing awide range of issues

Customer &Support Interaction

• Ability to send out initial customer impactnotification for affected customers.
• Provide technical aid to customers, whileensuring a best-in-class customer support experience.

Process Adherence

• Serve as a mentor and resource to Associate NOCTechnicians.
• Adherence to the processes and policies in theNOC master playbook
• Follow procedures.

Other Duties

• Performsother duties as required to support the business and evolving organization.

Required Qualifications:

• Telecom Network Operations Center experience.
• HighSchool diploma or GED.
• Associatedegree in a related field, or an equivalent combination of training, education,and experience.
• Intermediateknowledge of network topology.
• Intermediateknowledge of internet routing protocols (OSPF, BGP, etc.).
• Intermediateknowledge of VOIP technologies (SIP, TDM, etc.).
• Intermediateunderstanding of the basic operation of routers and switches.
• Intermediateknowledge of data networking architectures and IP protocols, including Voice,Video, OSI 7 ‑ layer model,TCP/IP, Optical Networking, and general data networking.
• Abilityto perform initial troubleshooting and technical analysis of reported issues.
• Basicunderstanding of contributing as an individual within a dynamic operations teamand aligning with team and organizational goals.
• Intermediateknowledge in at least one of the following areas:
  • IP Routing/Switching
  • Optical Transport
  • VOIP
  • POTS
• Experienceworking with switches and routers.
• Troubleshootingand analytical skills.
• Abilityto thrive in a high ‑ pressure environment.
• Abilityto use NOC tools for issue identification and escalation.
• Excellenttime ‑ management andprioritization skills.
• Abilityto communicate effectively at all levels within an organization.
• Strongoral and written communication skills.
• Abilityto operate office equipment and software, including PCs, Microsoft Officeapplications (Excel, Outlook, Visio), and telephone systems.
• Ambitiousand goal ‑ oriented.
• Strongattention to detail and problem ‑ solving abilities.
• Abilityto work both independently and as part of a team.
• Abilityto work various shifts as needed, including weekdays, weekends, swing, andnight shifts.

Preferred Qualifications:

• CCNA, CCNP, CCNT, JNCIP, JNCIA SCTE, NCTI, orrelated industry Certifications.
• Basicunderstanding of IPv4 and IPv6 subnet address standards.

Knowledge, Skills, and Abilities:

• Abilityto work independently and apply sound judgment and reasoning skills to avariety of situations.
• Abilityto multi-task and collaborate effectively with other personnel to meetdeadlines.
• Strongverbal and written communication, attention to detail, and organizationalskills.
• Abilityto work within critical deadlines.
• Abilityto adjust to rapidly changing priorities and schedules.
• Abilityto provide excellent customer service.
• Abilityto sit for long periods of time in a typical office environment.
• Abilityto lift and carry up to 25 pounds.

Work Authorization

Applicants must be currently authorized towork in the US for any employer. Sponsorship is not available for thisposition.

The physical demands describedhere are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Essential and marginal functions may requiremaintaining physical condition necessary for bending, stooping, sitting, walking,or standing for prolonged periods of time; mostof time is spent sitting in acomfortable position with frequent opportunity to move about. The employee mustoccasionally lift and/or move up to 25 pounds. Specific vision abilitiesrequired by the job include close vision, distance vision, color vision,peripheral vision, depth perception, and the ability to adjust focus.

Work is performed in an office setting withexposure to computer screens and requires extensive use of a computer,keyboard, mouse, and multi-line telephone system. The work is primarily amodern office setting.

At all times, Ziply Fiber must be yourprimary employer. Unless otherwise prohibited by law, employees may not holdoutside employment nor be self-employed without obtaining approval in writingfrom Ziply Fiber. In holding outside employment or self-employment, employeesshould ensure that participation does not conflict with responsibilities toZiply Fiber or its business interests.

Ziply Fiber requires a pre-employment backgroundcheck as conditions of employment. Ziply Fiber may require a pre-employmentdrug screening.