On-Site NOC Technician — Network Monitoring & Support

Ziply Fiber; Everett (WA); On-site; USD 67,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Flexible spending account

Paid time off

Parental leave

Quarterly performance bonus

Training

Education reimbursement

Job summary

Ziply Fiber is seeking an on-site NOC Technician to monitor and support the network infrastructure from our Everett, WA area. The role emphasizes incident detection, escalation, and teamwork with Network staff.

You will document processes, provide customer support, and adhere to the NOC playbook while working in a fast-paced environment. Candidates should have prior NOC experience and strong communication skills.

Qualifications

• Telecom Network Operations Center experience.
• High School diploma or GED.
• Associate degree in a related field, or equivalent training/experience.
• Intermediate knowledge of network topology and data networking (IP/TCP).
• Intermediate knowledge of internet routing (OSPF, BGP).
• Intermediate knowledge of VOIP tech (SIP).
• Experience with switches/routers.
• Strong troubleshooting and analytical skills.

Responsibilities

• Monitor the overall health and availability of all systems from the NOC.
• Document and escalate issues as needed.
• Provide second-level technical support and customer assistance.

Skills

NOC experience

TCP/IP

OSPF/BGP

SIP/VOIP

Routing/Switching

Troubleshooting

Documentation

Time management

Communication skills

Shift work flexibility

Education

High School diploma or GED

Associate degree in a related field

Job description

Ziply Fiber is seeking an on-site NOC Technician to monitor and support the network infrastructure from our Everett, WA area. The role emphasizes incident detection, escalation, and teamwork with Network staff.

You will document processes, provide customer support, and adhere to the NOC playbook while working in a fast-paced environment. Candidates should have prior NOC experience and strong communication skills.