NOC Technician: Network Operations Center | Growth & Training

Ziply Fiber; Everett (WA); On-site; USD 67,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k

Job summary

Ziply Fiber is seeking a NOC Technician in the Everett, WA area to monitor and support our fiber network. You will work in a fast-paced team environment, respond to incidents, document issues, and escalate where needed to keep networks healthy and customers connected.

The role requires on-site work with commuting distance to Everett, WA. Responsibilities include monitoring system health, performing troubleshooting, updating customers, and mentoring junior technicians.

Qualifications

• Telecom Network Operations Center experience.
• High School diploma or GED.
• Associate degree in a related field, or an equivalent combination of training, education, and experience.
• Intermediate knowledge of network topology.
• Intermediate knowledge of internet routing protocols (OSPF, BGP).
• Intermediate knowledge of VOIP technologies (SIP, TDM).
• Intermediate understanding of routers and switches.
• Intermediate knowledge of data networking architectures and IP protocols.
• Ability to perform initial troubleshooting and technical analysis of reported issues.
• Basic understanding of contributing as an individual within a dynamic operations team.
• Intermediate knowledge in at least one of: IP Routing/Switching; Optical Transport; VOIP; POTS.
• Experience working with switches and routers.
• Troubleshooting and analytical skills.
• Ability to thrive in a high-pressure environment.
• Ability to use NOC tools for issue identification and escalation.
• Time management and prioritization skills.
• Communication skills.
• Ability to operate office equipment and software, including PCs, Microsoft Office applications, and telephone systems.
• Ambitious and goal-oriented.
• Attention to detail and problem solving.
• Ability to work independently and as part of a team.
• Ability to work various shifts including weekdays, weekends, swing, and night shifts.

Responsibilities

• Monitor overall health and availability of systems from the NOC.
• Monitor network using provided software and tools.
• Provide shift support for the Ziply Fiber Network system.
• Provide second level support to resolve technical problems.
• Experience in phone support and troubleshooting client networks.
• Troubleshoot incidents and escalate appropriately.
• Document processes, procedures, and systems.
• Adapt to a fast-paced environment addressing diverse issues.
• Notify customers of initial impact.
• Provide technical aid to customers, ensuring best-in-class support.
• Mentor Associate NOC Technicians.
• Follow master playbook procedures.
• Perform other duties as required.

Skills

NOC experience

Troubleshooting

Communication skills

Team collaboration

Prioritization

Education

High School diploma or GED

Tools

Routers & Switches

VOIP knowledge

OSPF/BGP basics

Job description

Ziply Fiber is seeking a NOC Technician in the Everett, WA area to monitor and support our fiber network. You will work in a fast-paced team environment, respond to incidents, document issues, and escalate where needed to keep networks healthy and customers connected.

The role requires on-site work with commuting distance to Everett, WA. Responsibilities include monitoring system health, performing troubleshooting, updating customers, and mentoring junior technicians.