NOC Technician: Network Monitoring & Support

Ziply Fiber; Everett (WA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

FSA

Sick leave

PTO

Parental leave

Bonus

Training

Education reimbursement

Job summary

Ziply Fiber seeks an Associate NOC Technician to monitor, document, and escalate network issues from our Everett, WA facility. You will handle inbound support requests via email, phone, and chat, and work closely with network staff on projects while maintaining a strong focus on customer service.

The role requires on-site presence in Everett; a team-oriented, detail-driven individual will thrive in this fast-paced environment with opportunities for training and growth.

Qualifications

• High school diploma or GED.
• Basic knowledge of network protocols and network topology.
• Basic knowledge with troubleshooting internet routing protocols (OSPF,BGP, etc).
• Basic knowledge with VOIP (SIP,TDM, etc).
• Basic knowledge with the operation of routers and switches.
• Ability to thrive in a high pressure environment.
• Ability to provide excellent customer service.
• Ability to use NOC tools for issue identification and escalation.
• Time management skills and ability to prioritize.
• Ability to communicate effectively with all levels within an organization.
• Oral and written communication skills.
• Ability to operate various office equipment such as personal computer, various software programs including Microsoft Office applications (Excel, Outlook, Visio), and telephone systems.
• Ambitious and goal oriented.
• Attention to detail and problem-solving skills.
• Ability to work as part of a team while performing as an individual.
• Ability to work various shifts as needed, including weekdays, weekends, swing and night.

Responsibilities

• Monitor the overall health and availability of all systems from the NOC.
• Monitor network alarms and create tickets for issues.
• Provide shift support for Ziply Fiber networks system.
• Conduct basic troubleshooting using tools like nslookup, ping, traceroute, tcpdump, curl, log analysis.
• Document processes and systems.
• Receive inbound support requests via email, phone, and chat.
• Adapt to fast-paced environment and diverse issues.
• Follow NOC master playbook and processes.

Skills

Network protocols

VOIP

Routers & switches

NOC tools

Communication

Time management

Customer service

Documentation

Education

High school diploma or GED

Tools

Microsoft Office (Excel, Outlook, Visio)

Job description

Ziply Fiber seeks an Associate NOC Technician to monitor, document, and escalate network issues from our Everett, WA facility. You will handle inbound support requests via email, phone, and chat, and work closely with network staff on projects while maintaining a strong focus on customer service.

The role requires on-site presence in Everett; a team-oriented, detail-driven individual will thrive in this fast-paced environment with opportunities for training and growth.