NOC Technician - Fiber Network Operations

Ziply Fiber; Everett (WA); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Flexible spending account

Paid sick leave

Paid time off

Parental leave

Quarterly performance bonus

Training & education reimbursement

Job summary

Ziply Fiber in Everett, WA is hiring an Associate NOC Technician to monitor network health and respond to incidents from the on-site Network Operations Center. You will work with a team to document issues, escalate problems, and support customers through multiple channels.

As part of a fast-paced environment, you will use standard NOC tools, follow playbooks, and contribute to continuous improvement while ensuring service reliability for our fiber network across the region.

Qualifications

• Highschool diploma or GED required.

Responsibilities

• Monitor the overall health and availability of all systems from the Network Operations Center.
• Monitor network alarms and create tickets for the required groups for resolution.
• Provide shift support for the Ziply Fiber networks system.
• Perform basic troubleshooting and document processes, procedures, and systems.
• Receive inbound support requests via email, phone, and chat.
• Adapt quickly to a fast-paced environment addressing a wide range of issues.
• Adhere to the NOC master playbook and policies.
• Perform other duties as required to support the business.

Skills

Network protocols

VOIP basics

Routers & switches operation

OSPF/BGP basics

Customer service

Communication skills

Time management

Team & independent work

Education

Highschool diploma or GED

Tools

NOC tools

Microsoft Office (Excel, Outlook, Visio)

Job description

Ziply Fiber in Everett, WA is hiring an Associate NOC Technician to monitor network health and respond to incidents from the on-site Network Operations Center. You will work with a team to document issues, escalate problems, and support customers through multiple channels.

As part of a fast-paced environment, you will use standard NOC tools, follow playbooks, and contribute to continuous improvement while ensuring service reliability for our fiber network across the region.